Restructure omni services and add Chatwoot research snapshot

research/chatwoot/db/migrate/20230426130150_init_schema.rb

@@ -0,0 +1,878 @@
+class InitSchema < ActiveRecord::Migration[6.1]
+  def up
+    # These are extensions that must be enabled in order to support this database
+    enable_extension "pg_stat_statements"
+    enable_extension "pg_trgm"
+    enable_extension "pgcrypto"
+    enable_extension "plpgsql"
+    create_table "access_tokens" do |t|
+      t.string "owner_type"
+      t.bigint "owner_id"
+      t.string "token"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["owner_type", "owner_id"], name: "index_access_tokens_on_owner_type_and_owner_id"
+      t.index ["token"], name: "index_access_tokens_on_token", unique: true
+    end
+    create_table "account_users" do |t|
+      t.bigint "account_id"
+      t.bigint "user_id"
+      t.integer "role", default: 0
+      t.bigint "inviter_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.datetime "active_at", precision: nil
+      t.integer "availability", default: 0, null: false
+      t.boolean "auto_offline", default: true, null: false
+      t.index ["account_id", "user_id"], name: "uniq_user_id_per_account_id", unique: true
+      t.index ["account_id"], name: "index_account_users_on_account_id"
+      t.index ["user_id"], name: "index_account_users_on_user_id"
+    end
+    create_table "accounts", id: :serial do |t|
+      t.string "name", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.integer "locale", default: 0
+      t.string "domain", limit: 100
+      t.string "support_email", limit: 100
+      t.integer "feature_flags", default: 0, null: false
+      t.integer "auto_resolve_duration"
+      t.jsonb "limits", default: {}
+      t.jsonb "custom_attributes", default: {}
+      t.integer "status", default: 0
+      t.index ["status"], name: "index_accounts_on_status"
+    end
+    create_table "action_mailbox_inbound_emails" do |t|
+      t.integer "status", default: 0, null: false
+      t.string "message_id", null: false
+      t.string "message_checksum", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["message_id", "message_checksum"], name: "index_action_mailbox_inbound_emails_uniqueness", unique: true
+    end
+    create_table "active_storage_attachments" do |t|
+      t.string "name", null: false
+      t.string "record_type", null: false
+      t.bigint "record_id", null: false
+      t.bigint "blob_id", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.index ["blob_id"], name: "index_active_storage_attachments_on_blob_id"
+      t.index ["record_type", "record_id", "name", "blob_id"], name: "index_active_storage_attachments_uniqueness", unique: true
+    end
+    create_table "active_storage_blobs" do |t|
+      t.string "key", null: false
+      t.string "filename", null: false
+      t.string "content_type"
+      t.text "metadata"
+      t.bigint "byte_size", null: false
+      t.string "checksum"
+      t.datetime "created_at", precision: nil, null: false
+      t.string "service_name", null: false
+      t.index ["key"], name: "index_active_storage_blobs_on_key", unique: true
+    end
+    create_table "active_storage_variant_records" do |t|
+      t.bigint "blob_id", null: false
+      t.string "variation_digest", null: false
+      t.index ["blob_id", "variation_digest"], name: "index_active_storage_variant_records_uniqueness", unique: true
+    end
+    create_table "agent_bot_inboxes" do |t|
+      t.integer "inbox_id"
+      t.integer "agent_bot_id"
+      t.integer "status", default: 0
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.integer "account_id"
+    end
+    create_table "agent_bots" do |t|
+      t.string "name"
+      t.string "description"
+      t.string "outgoing_url"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.bigint "account_id"
+      t.integer "bot_type", default: 0
+      t.jsonb "bot_config", default: {}
+      t.index ["account_id"], name: "index_agent_bots_on_account_id"
+    end
+    create_table "articles" do |t|
+      t.integer "account_id", null: false
+      t.integer "portal_id", null: false
+      t.integer "category_id"
+      t.integer "folder_id"
+      t.string "title"
+      t.text "description"
+      t.text "content"
+      t.integer "status"
+      t.integer "views"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.bigint "author_id"
+      t.bigint "associated_article_id"
+      t.jsonb "meta", default: {}
+      t.string "slug", null: false
+      t.integer "position"
+      t.index ["associated_article_id"], name: "index_articles_on_associated_article_id"
+      t.index ["author_id"], name: "index_articles_on_author_id"
+      t.index ["slug"], name: "index_articles_on_slug", unique: true
+    end
+    create_table "attachments", id: :serial do |t|
+      t.integer "file_type", default: 0
+      t.string "external_url"
+      t.float "coordinates_lat", default: 0.0
+      t.float "coordinates_long", default: 0.0
+      t.integer "message_id", null: false
+      t.integer "account_id", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.string "fallback_title"
+      t.string "extension"
+      t.index ["account_id"], name: "index_attachments_on_account_id"
+      t.index ["message_id"], name: "index_attachments_on_message_id"
+    end
+    create_table "audits" do |t|
+      t.bigint "auditable_id"
+      t.string "auditable_type"
+      t.bigint "associated_id"
+      t.string "associated_type"
+      t.bigint "user_id"
+      t.string "user_type"
+      t.string "username"
+      t.string "action"
+      t.jsonb "audited_changes"
+      t.integer "version", default: 0
+      t.string "comment"
+      t.string "remote_address"
+      t.string "request_uuid"
+      t.datetime "created_at", precision: nil
+      t.index ["associated_type", "associated_id"], name: "associated_index"
+      t.index ["auditable_type", "auditable_id", "version"], name: "auditable_index"
+      t.index ["created_at"], name: "index_audits_on_created_at"
+      t.index ["request_uuid"], name: "index_audits_on_request_uuid"
+      t.index ["user_id", "user_type"], name: "user_index"
+    end
+    create_table "automation_rules" do |t|
+      t.bigint "account_id", null: false
+      t.string "name", null: false
+      t.text "description"
+      t.string "event_name", null: false
+      t.jsonb "conditions", default: "{}", null: false
+      t.jsonb "actions", default: "{}", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.boolean "active", default: true, null: false
+      t.index ["account_id"], name: "index_automation_rules_on_account_id"
+    end
+    create_table "campaigns" do |t|
+      t.integer "display_id", null: false
+      t.string "title", null: false
+      t.text "description"
+      t.text "message", null: false
+      t.integer "sender_id"
+      t.boolean "enabled", default: true
+      t.bigint "account_id", null: false
+      t.bigint "inbox_id", null: false
+      t.jsonb "trigger_rules", default: {}
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.integer "campaign_type", default: 0, null: false
+      t.integer "campaign_status", default: 0, null: false
+      t.jsonb "audience", default: []
+      t.datetime "scheduled_at", precision: nil
+      t.boolean "trigger_only_during_business_hours", default: false
+      t.index ["account_id"], name: "index_campaigns_on_account_id"
+      t.index ["campaign_status"], name: "index_campaigns_on_campaign_status"
+      t.index ["campaign_type"], name: "index_campaigns_on_campaign_type"
+      t.index ["inbox_id"], name: "index_campaigns_on_inbox_id"
+      t.index ["scheduled_at"], name: "index_campaigns_on_scheduled_at"
+    end
+    create_table "canned_responses", id: :serial do |t|
+      t.integer "account_id", null: false
+      t.string "short_code"
+      t.text "content"
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+    end
+    create_table "categories" do |t|
+      t.integer "account_id", null: false
+      t.integer "portal_id", null: false
+      t.string "name"
+      t.text "description"
+      t.integer "position"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.string "locale", default: "en"
+      t.string "slug", null: false
+      t.bigint "parent_category_id"
+      t.bigint "associated_category_id"
+      t.index ["associated_category_id"], name: "index_categories_on_associated_category_id"
+      t.index ["locale", "account_id"], name: "index_categories_on_locale_and_account_id"
+      t.index ["locale"], name: "index_categories_on_locale"
+      t.index ["parent_category_id"], name: "index_categories_on_parent_category_id"
+      t.index ["slug", "locale", "portal_id"], name: "index_categories_on_slug_and_locale_and_portal_id", unique: true
+    end
+    create_table "channel_api" do |t|
+      t.integer "account_id", null: false
+      t.string "webhook_url"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.string "identifier"
+      t.string "hmac_token"
+      t.boolean "hmac_mandatory", default: false
+      t.jsonb "additional_attributes", default: {}
+      t.index ["hmac_token"], name: "index_channel_api_on_hmac_token", unique: true
+      t.index ["identifier"], name: "index_channel_api_on_identifier", unique: true
+    end
+    create_table "channel_email" do |t|
+      t.integer "account_id", null: false
+      t.string "email", null: false
+      t.string "forward_to_email", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.boolean "imap_enabled", default: false
+      t.string "imap_address", default: ""
+      t.integer "imap_port", default: 0
+      t.string "imap_login", default: ""
+      t.string "imap_password", default: ""
+      t.boolean "imap_enable_ssl", default: true
+      t.datetime "imap_inbox_synced_at", precision: nil
+      t.boolean "smtp_enabled", default: false
+      t.string "smtp_address", default: ""
+      t.integer "smtp_port", default: 0
+      t.string "smtp_login", default: ""
+      t.string "smtp_password", default: ""
+      t.string "smtp_domain", default: ""
+      t.boolean "smtp_enable_starttls_auto", default: true
+      t.string "smtp_authentication", default: "login"
+      t.string "smtp_openssl_verify_mode", default: "none"
+      t.boolean "smtp_enable_ssl_tls", default: false
+      t.jsonb "provider_config", default: {}
+      t.string "provider"
+      t.index ["email"], name: "index_channel_email_on_email", unique: true
+      t.index ["forward_to_email"], name: "index_channel_email_on_forward_to_email", unique: true
+    end
+    create_table "channel_facebook_pages", id: :serial do |t|
+      t.string "page_id", null: false
+      t.string "user_access_token", null: false
+      t.string "page_access_token", null: false
+      t.integer "account_id", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.string "instagram_id"
+      t.index ["page_id", "account_id"], name: "index_channel_facebook_pages_on_page_id_and_account_id", unique: true
+      t.index ["page_id"], name: "index_channel_facebook_pages_on_page_id"
+    end
+    create_table "channel_line" do |t|
+      t.integer "account_id", null: false
+      t.string "line_channel_id", null: false
+      t.string "line_channel_secret", null: false
+      t.string "line_channel_token", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["line_channel_id"], name: "index_channel_line_on_line_channel_id", unique: true
+    end
+    create_table "channel_sms" do |t|
+      t.integer "account_id", null: false
+      t.string "phone_number", null: false
+      t.string "provider", default: "default"
+      t.jsonb "provider_config", default: {}
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["phone_number"], name: "index_channel_sms_on_phone_number", unique: true
+    end
+    create_table "channel_telegram" do |t|
+      t.string "bot_name"
+      t.integer "account_id", null: false
+      t.string "bot_token", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["bot_token"], name: "index_channel_telegram_on_bot_token", unique: true
+    end
+    create_table "channel_twilio_sms" do |t|
+      t.string "phone_number"
+      t.string "auth_token", null: false
+      t.string "account_sid", null: false
+      t.integer "account_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.integer "medium", default: 0
+      t.string "messaging_service_sid"
+      t.index ["account_sid", "phone_number"], name: "index_channel_twilio_sms_on_account_sid_and_phone_number", unique: true
+      t.index ["messaging_service_sid"], name: "index_channel_twilio_sms_on_messaging_service_sid", unique: true
+      t.index ["phone_number"], name: "index_channel_twilio_sms_on_phone_number", unique: true
+    end
+    create_table "channel_twitter_profiles" do |t|
+      t.string "profile_id", null: false
+      t.string "twitter_access_token", null: false
+      t.string "twitter_access_token_secret", null: false
+      t.integer "account_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.boolean "tweets_enabled", default: true
+      t.index ["account_id", "profile_id"], name: "index_channel_twitter_profiles_on_account_id_and_profile_id", unique: true
+    end
+    create_table "channel_web_widgets", id: :serial do |t|
+      t.string "website_url"
+      t.integer "account_id"
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.string "website_token"
+      t.string "widget_color", default: "#1f93ff"
+      t.string "welcome_title"
+      t.string "welcome_tagline"
+      t.integer "feature_flags", default: 7, null: false
+      t.integer "reply_time", default: 0
+      t.string "hmac_token"
+      t.boolean "pre_chat_form_enabled", default: false
+      t.jsonb "pre_chat_form_options", default: {}
+      t.boolean "hmac_mandatory", default: false
+      t.boolean "continuity_via_email", default: true, null: false
+      t.index ["hmac_token"], name: "index_channel_web_widgets_on_hmac_token", unique: true
+      t.index ["website_token"], name: "index_channel_web_widgets_on_website_token", unique: true
+    end
+    create_table "channel_whatsapp" do |t|
+      t.integer "account_id", null: false
+      t.string "phone_number", null: false
+      t.string "provider", default: "default"
+      t.jsonb "provider_config", default: {}
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.jsonb "message_templates", default: {}
+      t.datetime "message_templates_last_updated", precision: nil
+      t.index ["phone_number"], name: "index_channel_whatsapp_on_phone_number", unique: true
+    end
+    create_table "contact_inboxes" do |t|
+      t.bigint "contact_id"
+      t.bigint "inbox_id"
+      t.string "source_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.boolean "hmac_verified", default: false
+      t.string "pubsub_token"
+      t.index ["contact_id"], name: "index_contact_inboxes_on_contact_id"
+      t.index ["inbox_id", "source_id"], name: "index_contact_inboxes_on_inbox_id_and_source_id", unique: true
+      t.index ["inbox_id"], name: "index_contact_inboxes_on_inbox_id"
+      t.index ["pubsub_token"], name: "index_contact_inboxes_on_pubsub_token", unique: true
+      t.index ["source_id"], name: "index_contact_inboxes_on_source_id"
+    end
+    create_table "contacts", id: :serial do |t|
+      t.string "name"
+      t.string "email"
+      t.string "phone_number"
+      t.integer "account_id", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.jsonb "additional_attributes", default: {}
+      t.string "identifier"
+      t.jsonb "custom_attributes", default: {}
+      t.datetime "last_activity_at", precision: nil
+      t.index "lower((email)::text), account_id", name: "index_contacts_on_lower_email_account_id"
+      t.index ["account_id"], name: "index_contacts_on_account_id"
+      t.index ["name", "email", "phone_number", "identifier"], using: 'gin', opclass: "gin_trgm_ops", name: "index_contacts_on_name_email_phone_number_identifier"
+      t.index ["email", "account_id"], name: "uniq_email_per_account_contact", unique: true
+      t.index ["identifier", "account_id"], name: "uniq_identifier_per_account_contact", unique: true
+      t.index ["phone_number", "account_id"], name: "index_contacts_on_phone_number_and_account_id"
+    end
+    create_table "conversation_participants" do |t|
+      t.bigint "account_id", null: false
+      t.bigint "user_id", null: false
+      t.bigint "conversation_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_conversation_participants_on_account_id"
+      t.index ["conversation_id"], name: "index_conversation_participants_on_conversation_id"
+      t.index ["user_id", "conversation_id"], name: "index_conversation_participants_on_user_id_and_conversation_id", unique: true
+      t.index ["user_id"], name: "index_conversation_participants_on_user_id"
+    end
+    create_table "conversations", id: :serial do |t|
+      t.integer "account_id", null: false
+      t.integer "inbox_id", null: false
+      t.integer "status", default: 0, null: false
+      t.integer "assignee_id"
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.bigint "contact_id"
+      t.integer "display_id", null: false
+      t.datetime "contact_last_seen_at", precision: nil
+      t.datetime "agent_last_seen_at", precision: nil
+      t.jsonb "additional_attributes", default: {}
+      t.bigint "contact_inbox_id"
+      t.uuid "uuid", default: -> { "gen_random_uuid()" }, null: false
+      t.string "identifier"
+      t.datetime "last_activity_at", precision: nil, default: -> { "CURRENT_TIMESTAMP" }, null: false
+      t.bigint "team_id"
+      t.bigint "campaign_id"
+      t.datetime "snoozed_until", precision: nil
+      t.jsonb "custom_attributes", default: {}
+      t.datetime "assignee_last_seen_at", precision: nil
+      t.datetime "first_reply_created_at", precision: nil
+      t.integer "priority"
+      t.index ["account_id", "display_id"], name: "index_conversations_on_account_id_and_display_id", unique: true
+      t.index ["account_id", "id"], name: "index_conversations_on_id_and_account_id"
+      t.index ["account_id", "inbox_id", "status", "assignee_id"], name: "conv_acid_inbid_stat_asgnid_idx"
+      t.index ["account_id"], name: "index_conversations_on_account_id"
+      t.index ["assignee_id", "account_id"], name: "index_conversations_on_assignee_id_and_account_id"
+      t.index ["campaign_id"], name: "index_conversations_on_campaign_id"
+      t.index ["contact_id"], name: "index_conversations_on_contact_id"
+      t.index ["contact_inbox_id"], name: "index_conversations_on_contact_inbox_id"
+      t.index ["first_reply_created_at"], name: "index_conversations_on_first_reply_created_at"
+      t.index ["inbox_id"], name: "index_conversations_on_inbox_id"
+      t.index ["last_activity_at"], name: "index_conversations_on_last_activity_at"
+      t.index ["priority"], name: "index_conversations_on_priority"
+      t.index ["status", "account_id"], name: "index_conversations_on_status_and_account_id"
+      t.index ["status", "priority"], name: "index_conversations_on_status_and_priority"
+      t.index ["team_id"], name: "index_conversations_on_team_id"
+      t.index ["uuid"], name: "index_conversations_on_uuid", unique: true
+    end
+    create_table "csat_survey_responses" do |t|
+      t.bigint "account_id", null: false
+      t.bigint "conversation_id", null: false
+      t.bigint "message_id", null: false
+      t.integer "rating", null: false
+      t.text "feedback_message"
+      t.bigint "contact_id", null: false
+      t.bigint "assigned_agent_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_csat_survey_responses_on_account_id"
+      t.index ["assigned_agent_id"], name: "index_csat_survey_responses_on_assigned_agent_id"
+      t.index ["contact_id"], name: "index_csat_survey_responses_on_contact_id"
+      t.index ["conversation_id"], name: "index_csat_survey_responses_on_conversation_id"
+      t.index ["message_id"], name: "index_csat_survey_responses_on_message_id", unique: true
+    end
+    create_table "custom_attribute_definitions" do |t|
+      t.string "attribute_display_name"
+      t.string "attribute_key"
+      t.integer "attribute_display_type", default: 0
+      t.integer "default_value"
+      t.integer "attribute_model", default: 0
+      t.bigint "account_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.text "attribute_description"
+      t.jsonb "attribute_values", default: []
+      t.index ["account_id"], name: "index_custom_attribute_definitions_on_account_id"
+      t.index ["attribute_key", "attribute_model", "account_id"], unique: true, name: 'attribute_key_model_index'
+    end
+    create_table "custom_filters" do |t|
+      t.string "name", null: false
+      t.integer "filter_type", default: 0, null: false
+      t.jsonb "query", default: "{}", null: false
+      t.bigint "account_id", null: false
+      t.bigint "user_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_custom_filters_on_account_id"
+      t.index ["user_id"], name: "index_custom_filters_on_user_id"
+    end
+    create_table "dashboard_apps" do |t|
+      t.string "title", null: false
+      t.jsonb "content", default: []
+      t.bigint "account_id", null: false
+      t.bigint "user_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_dashboard_apps_on_account_id"
+      t.index ["user_id"], name: "index_dashboard_apps_on_user_id"
+    end
+    create_table "data_imports" do |t|
+      t.bigint "account_id", null: false
+      t.string "data_type", null: false
+      t.integer "status", default: 0, null: false
+      t.text "processing_errors"
+      t.integer "total_records"
+      t.integer "processed_records"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_data_imports_on_account_id"
+    end
+    create_table "email_templates" do |t|
+      t.string "name", null: false
+      t.text "body", null: false
+      t.integer "account_id"
+      t.integer "template_type", default: 1
+      t.integer "locale", default: 0, null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["name", "account_id"], name: "index_email_templates_on_name_and_account_id", unique: true
+    end
+    create_table "folders" do |t|
+      t.integer "account_id", null: false
+      t.integer "category_id", null: false
+      t.string "name"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+    end
+    create_table "inbox_members", id: :serial do |t|
+      t.integer "user_id", null: false
+      t.integer "inbox_id", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.index ["inbox_id", "user_id"], name: "index_inbox_members_on_inbox_id_and_user_id", unique: true
+      t.index ["inbox_id"], name: "index_inbox_members_on_inbox_id"
+    end
+    create_table "inboxes", id: :serial do |t|
+      t.integer "channel_id", null: false
+      t.integer "account_id", null: false
+      t.string "name", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.string "channel_type"
+      t.boolean "enable_auto_assignment", default: true
+      t.boolean "greeting_enabled", default: false
+      t.string "greeting_message"
+      t.string "email_address"
+      t.boolean "working_hours_enabled", default: false
+      t.string "out_of_office_message"
+      t.string "timezone", default: "UTC"
+      t.boolean "enable_email_collect", default: true
+      t.boolean "csat_survey_enabled", default: false
+      t.boolean "allow_messages_after_resolved", default: true
+      t.jsonb "auto_assignment_config", default: {}
+      t.boolean "lock_to_single_conversation", default: false, null: false
+      t.bigint "portal_id"
+      t.index ["account_id"], name: "index_inboxes_on_account_id"
+      t.index ["channel_id", "channel_type"], name: "index_inboxes_on_channel_id_and_channel_type"
+      t.index ["portal_id"], name: "index_inboxes_on_portal_id"
+    end
+    create_table "installation_configs" do |t|
+      t.string "name", null: false
+      t.jsonb "serialized_value", default: {}, null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.boolean "locked", default: true, null: false
+      t.index ["name", "created_at"], name: "index_installation_configs_on_name_and_created_at", unique: true
+      t.index ["name"], name: "index_installation_configs_on_name", unique: true
+    end
+    create_table "integrations_hooks" do |t|
+      t.integer "status", default: 0
+      t.integer "inbox_id"
+      t.integer "account_id"
+      t.string "app_id"
+      t.integer "hook_type", default: 0
+      t.string "reference_id"
+      t.string "access_token"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.jsonb "settings", default: {}
+    end
+    create_table "labels" do |t|
+      t.string "title"
+      t.text "description"
+      t.string "color", default: "#1f93ff", null: false
+      t.boolean "show_on_sidebar"
+      t.bigint "account_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_labels_on_account_id"
+      t.index ["title", "account_id"], name: "index_labels_on_title_and_account_id", unique: true
+    end
+    create_table "macros" do |t|
+      t.bigint "account_id", null: false
+      t.string "name", null: false
+      t.integer "visibility", default: 0
+      t.bigint "created_by_id"
+      t.bigint "updated_by_id"
+      t.jsonb "actions", default: {}, null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_macros_on_account_id"
+    end
+    create_table "mentions" do |t|
+      t.bigint "user_id", null: false
+      t.bigint "conversation_id", null: false
+      t.bigint "account_id", null: false
+      t.datetime "mentioned_at", precision: nil, null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_mentions_on_account_id"
+      t.index ["conversation_id"], name: "index_mentions_on_conversation_id"
+      t.index ["user_id", "conversation_id"], name: "index_mentions_on_user_id_and_conversation_id", unique: true
+      t.index ["user_id"], name: "index_mentions_on_user_id"
+    end
+    create_table "messages", id: :serial do |t|
+      t.text "content"
+      t.integer "account_id", null: false
+      t.integer "inbox_id", null: false
+      t.integer "conversation_id", null: false
+      t.integer "message_type", null: false
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.boolean "private", default: false
+      t.integer "status", default: 0
+      t.string "source_id"
+      t.integer "content_type", default: 0, null: false
+      t.json "content_attributes", default: {}
+      t.string "sender_type"
+      t.bigint "sender_id"
+      t.jsonb "external_source_ids", default: {}
+      t.jsonb "additional_attributes", default: {}
+      t.index "((additional_attributes -> 'campaign_id'::text))", name: "index_messages_on_additional_attributes_campaign_id", using: :gin
+      t.index ["account_id"], name: "index_messages_on_account_id"
+      t.index ["account_id", "inbox_id"]
+      t.index ["conversation_id"], name: "index_messages_on_conversation_id"
+      t.index "content", using: 'gin', opclass: "gin_trgm_ops"
+      t.index ["inbox_id"], name: "index_messages_on_inbox_id"
+      t.index ["sender_type", "sender_id"], name: "index_messages_on_sender_type_and_sender_id"
+      t.index ["source_id"], name: "index_messages_on_source_id"
+    end
+    create_table "notes" do |t|
+      t.text "content", null: false
+      t.bigint "account_id", null: false
+      t.bigint "contact_id", null: false
+      t.bigint "user_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_notes_on_account_id"
+      t.index ["contact_id"], name: "index_notes_on_contact_id"
+      t.index ["user_id"], name: "index_notes_on_user_id"
+    end
+    create_table "notification_settings" do |t|
+      t.integer "account_id"
+      t.integer "user_id"
+      t.integer "email_flags", default: 0, null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.integer "push_flags", default: 0, null: false
+      t.index ["account_id", "user_id"], name: "by_account_user", unique: true
+    end
+    create_table "notification_subscriptions" do |t|
+      t.bigint "user_id", null: false
+      t.integer "subscription_type", null: false
+      t.jsonb "subscription_attributes", default: {}, null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.string "identifier"
+      t.index ["identifier"], name: "index_notification_subscriptions_on_identifier", unique: true
+      t.index ["user_id"], name: "index_notification_subscriptions_on_user_id"
+    end
+    create_table "notifications" do |t|
+      t.bigint "account_id", null: false
+      t.bigint "user_id", null: false
+      t.integer "notification_type", null: false
+      t.string "primary_actor_type", null: false
+      t.bigint "primary_actor_id", null: false
+      t.string "secondary_actor_type"
+      t.bigint "secondary_actor_id"
+      t.datetime "read_at", precision: nil
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_notifications_on_account_id"
+      t.index ["primary_actor_type", "primary_actor_id"], name: "uniq_primary_actor_per_account_notifications"
+      t.index ["secondary_actor_type", "secondary_actor_id"], name: "uniq_secondary_actor_per_account_notifications"
+      t.index ["user_id"], name: "index_notifications_on_user_id"
+    end
+    create_table "platform_app_permissibles" do |t|
+      t.bigint "platform_app_id", null: false
+      t.string "permissible_type", null: false
+      t.bigint "permissible_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["permissible_type", "permissible_id"], name: "index_platform_app_permissibles_on_permissibles"
+      t.index ["platform_app_id", "permissible_id", "permissible_type"], name: "unique_permissibles_index", unique: true
+      t.index ["platform_app_id"], name: "index_platform_app_permissibles_on_platform_app_id"
+    end
+    create_table "platform_apps" do |t|
+      t.string "name", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+    end
+    create_table "portal_members" do |t|
+      t.bigint "portal_id"
+      t.bigint "user_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["portal_id", "user_id"], name: "index_portal_members_on_portal_id_and_user_id", unique: true
+      t.index ["user_id", "portal_id"], name: "index_portal_members_on_user_id_and_portal_id", unique: true
+    end
+    create_table "portals" do |t|
+      t.integer "account_id", null: false
+      t.string "name", null: false
+      t.string "slug", null: false
+      t.string "custom_domain"
+      t.string "color"
+      t.string "homepage_link"
+      t.string "page_title"
+      t.text "header_text"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.jsonb "config", default: {"allowed_locales"=>["en"]}
+      t.boolean "archived", default: false
+      t.index ["custom_domain"], name: "index_portals_on_custom_domain", unique: true
+      t.index ["slug"], name: "index_portals_on_slug", unique: true
+    end
+    create_table "portals_members", id: false do |t|
+      t.bigint "portal_id", null: false
+      t.bigint "user_id", null: false
+      t.index ["portal_id", "user_id"], name: "index_portals_members_on_portal_id_and_user_id", unique: true
+      t.index ["portal_id"], name: "index_portals_members_on_portal_id"
+      t.index ["user_id"], name: "index_portals_members_on_user_id"
+    end
+    create_table "related_categories" do |t|
+      t.bigint "category_id"
+      t.bigint "related_category_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["category_id", "related_category_id"], name: "index_related_categories_on_category_id_and_related_category_id", unique: true
+      t.index ["related_category_id", "category_id"], name: "index_related_categories_on_related_category_id_and_category_id", unique: true
+    end
+    create_table "reporting_events" do |t|
+      t.string "name"
+      t.float "value"
+      t.integer "account_id"
+      t.integer "inbox_id"
+      t.integer "user_id"
+      t.integer "conversation_id"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.float "value_in_business_hours"
+      t.datetime "event_start_time", precision: nil
+      t.datetime "event_end_time", precision: nil
+      t.index ["account_id"], name: "index_reporting_events_on_account_id"
+      t.index ["conversation_id"], name: "index_reporting_events_on_conversation_id"
+      t.index ["created_at"], name: "index_reporting_events_on_created_at"
+      t.index ["inbox_id"], name: "index_reporting_events_on_inbox_id"
+      t.index ["name"], name: "index_reporting_events_on_name"
+      t.index ["user_id"], name: "index_reporting_events_on_user_id"
+    end
+    create_table "taggings", id: :serial do |t|
+      t.integer "tag_id"
+      t.string "taggable_type"
+      t.integer "taggable_id"
+      t.string "tagger_type"
+      t.integer "tagger_id"
+      t.string "context", limit: 128
+      t.datetime "created_at", precision: nil
+      t.index ["context"], name: "index_taggings_on_context"
+      t.index ["tag_id", "taggable_id", "taggable_type", "context", "tagger_id", "tagger_type"], name: "taggings_idx", unique: true
+      t.index ["tag_id"], name: "index_taggings_on_tag_id"
+      t.index ["taggable_id", "taggable_type", "context"], name: "index_taggings_on_taggable_id_and_taggable_type_and_context"
+      t.index ["taggable_id", "taggable_type", "tagger_id", "context"], name: "taggings_idy"
+      t.index ["taggable_id"], name: "index_taggings_on_taggable_id"
+      t.index ["taggable_type"], name: "index_taggings_on_taggable_type"
+      t.index ["tagger_id", "tagger_type"], name: "index_taggings_on_tagger_id_and_tagger_type"
+      t.index ["tagger_id"], name: "index_taggings_on_tagger_id"
+    end
+    create_table "tags", id: :serial do |t|
+      t.string "name"
+      t.integer "taggings_count", default: 0
+      t.index "lower((name)::text) gin_trgm_ops", name: "tags_name_trgm_idx", using: :gin
+      t.index ["name"], name: "index_tags_on_name", unique: true
+    end
+    create_table "team_members" do |t|
+      t.bigint "team_id", null: false
+      t.bigint "user_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["team_id", "user_id"], name: "index_team_members_on_team_id_and_user_id", unique: true
+      t.index ["team_id"], name: "index_team_members_on_team_id"
+      t.index ["user_id"], name: "index_team_members_on_user_id"
+    end
+    create_table "teams" do |t|
+      t.string "name", null: false
+      t.text "description"
+      t.boolean "allow_auto_assign", default: true
+      t.bigint "account_id", null: false
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.index ["account_id"], name: "index_teams_on_account_id"
+      t.index ["name", "account_id"], name: "index_teams_on_name_and_account_id", unique: true
+    end
+    create_table "telegram_bots", id: :serial do |t|
+      t.string "name"
+      t.string "auth_key"
+      t.integer "account_id"
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+    end
+    create_table "users", id: :serial do |t|
+      t.string "provider", default: "email", null: false
+      t.string "uid", default: "", null: false
+      t.string "encrypted_password", default: "", null: false
+      t.string "reset_password_token"
+      t.datetime "reset_password_sent_at", precision: nil
+      t.datetime "remember_created_at", precision: nil
+      t.integer "sign_in_count", default: 0, null: false
+      t.datetime "current_sign_in_at", precision: nil
+      t.datetime "last_sign_in_at", precision: nil
+      t.string "current_sign_in_ip"
+      t.string "last_sign_in_ip"
+      t.string "confirmation_token"
+      t.datetime "confirmed_at", precision: nil
+      t.datetime "confirmation_sent_at", precision: nil
+      t.string "unconfirmed_email"
+      t.string "name", null: false
+      t.string "display_name"
+      t.string "email"
+      t.json "tokens"
+      t.datetime "created_at", precision: nil, null: false
+      t.datetime "updated_at", precision: nil, null: false
+      t.string "pubsub_token"
+      t.integer "availability", default: 0
+      t.jsonb "ui_settings", default: {}
+      t.jsonb "custom_attributes", default: {}
+      t.string "type"
+      t.text "message_signature"
+      t.index ["email"], name: "index_users_on_email"
+      t.index ["pubsub_token"], name: "index_users_on_pubsub_token", unique: true
+      t.index ["reset_password_token"], name: "index_users_on_reset_password_token", unique: true
+      t.index ["uid", "provider"], name: "index_users_on_uid_and_provider", unique: true
+    end
+    create_table "webhooks" do |t|
+      t.integer "account_id"
+      t.integer "inbox_id"
+      t.string "url"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.integer "webhook_type", default: 0
+      t.jsonb "subscriptions", default: ["conversation_status_changed", "conversation_updated", "conversation_created", "contact_created", "contact_updated", "message_created", "message_updated", "webwidget_triggered"]
+      t.index ["account_id", "url"], name: "index_webhooks_on_account_id_and_url", unique: true
+    end
+    create_table "working_hours" do |t|
+      t.bigint "inbox_id"
+      t.bigint "account_id"
+      t.integer "day_of_week", null: false
+      t.boolean "closed_all_day", default: false
+      t.integer "open_hour"
+      t.integer "open_minutes"
+      t.integer "close_hour"
+      t.integer "close_minutes"
+      t.datetime "created_at", null: false
+      t.datetime "updated_at", null: false
+      t.boolean "open_all_day", default: false
+      t.index ["account_id"], name: "index_working_hours_on_account_id"
+      t.index ["inbox_id"], name: "index_working_hours_on_inbox_id"
+    end
+    add_foreign_key "active_storage_attachments", "active_storage_blobs", column: "blob_id"
+    add_foreign_key "active_storage_variant_records", "active_storage_blobs", column: "blob_id"
+    add_foreign_key "inboxes", "portals"
+    create_trigger("accounts_after_insert_row_tr", :generated => true, :compatibility => 1).
+        on("accounts").
+        after(:insert).
+        for_each(:row) do
+      "execute format('create sequence IF NOT EXISTS conv_dpid_seq_%s', NEW.id);"
+    end
+    create_trigger("conversations_before_insert_row_tr", :generated => true, :compatibility => 1).
+        on("conversations").
+        before(:insert).
+        for_each(:row) do
+      "NEW.display_id := nextval('conv_dpid_seq_' || NEW.account_id);"
+    end
+    create_trigger("camp_dpid_before_insert", :generated => true, :compatibility => 1).
+        on("accounts").
+        name("camp_dpid_before_insert").
+        after(:insert).
+        for_each(:row) do
+      "execute format('create sequence IF NOT EXISTS camp_dpid_seq_%s', NEW.id);"
+    end
+    create_trigger("campaigns_before_insert_row_tr", :generated => true, :compatibility => 1).
+        on("campaigns").
+        before(:insert).
+        for_each(:row) do
+      "NEW.display_id := nextval('camp_dpid_seq_' || NEW.account_id);"
+    end
+  end
+
+  def down
+    raise ActiveRecord::IrreversibleMigration, "The initial migration is not revertable"
+  end
+end

research/chatwoot/db/migrate/20230503101201_create_sla_policies.rb

@@ -0,0 +1,13 @@
+class CreateSlaPolicies < ActiveRecord::Migration[6.1]
+  def change
+    create_table :sla_policies do |t|
+      t.string :name, null: false
+      t.float :frt_threshold, default: nil
+      t.float :rt_threshold, default: nil
+      t.boolean 'only_during_business_hours', default: false
+      t.references :account, index: true, null: false
+
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20230509101256_add_index_to_messages_created_at.rb

@@ -0,0 +1,6 @@
+class AddIndexToMessagesCreatedAt < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+  def change
+    add_index :messages, [:created_at], name: 'index_messages_on_created_at', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20230510060828_add_index_to_messages_for_reportings.rb

@@ -0,0 +1,7 @@
+class AddIndexToMessagesForReportings < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+  def change
+    add_index :messages, [:conversation_id, :account_id, :message_type, :created_at], name: 'index_messages_on_conversation_account_type_created',
+                                                                                      algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20230510113208_set_default_empty_string_for_contact_name.rb

@@ -0,0 +1,5 @@
+class SetDefaultEmptyStringForContactName < ActiveRecord::Migration[7.0]
+  def change
+    change_column_default :contacts, :name, from: nil, to: ''
+  end
+end

research/chatwoot/db/migrate/20230515051424_update_article_image_keys.rb

@@ -0,0 +1,57 @@
+class ArticleKeyConverter
+  def initialize(article)
+    @article = article
+  end
+
+  def process
+    new_content = replace(@article.content)
+    @article.update(content: new_content)
+  end
+
+  private
+
+  def convert_key(id)
+    verifier_name = 'ActiveStorage'
+    key_generator =  ActiveSupport::KeyGenerator.new(Rails.application.secrets.secret_key_base, iterations: 1000,
+                                                                                                hash_digest_class: OpenSSL::Digest::SHA1)
+    key_generator = ActiveSupport::CachingKeyGenerator.new(key_generator)
+    secret = key_generator.generate_key(verifier_name.to_s)
+    verifier = ActiveSupport::MessageVerifier.new(secret)
+
+    begin
+      ActiveStorage::Blob.find(verifier.verify(id, purpose: :blob_id))
+                         .try(:signed_id)
+    rescue StandardError
+      nil
+    end
+  end
+
+  def replace(text)
+    keys = get_keys(text)
+    keys.each do |key|
+      new_key = convert_key(key)
+      text = text.gsub(key, new_key) if new_key
+    end
+    text
+  end
+
+  def get_keys(text)
+    uris = text.scan(URI::DEFAULT_PARSER.make_regexp).flatten.select do |x|
+      x.to_s.include?('rails/active_storage')
+    end
+
+    uris.map { |x| x.split('/')[-2] }
+  end
+end
+
+# rubocop:disable Style/OneClassPerFile
+class UpdateArticleImageKeys < ActiveRecord::Migration[7.0]
+  def change
+    # Iterate through all articles
+    Article.find_each do |article|
+      # Run the ArticleKeyConverter for each one
+      ArticleKeyConverter.new(article).process
+    end
+  end
+end
+# rubocop:enable Style/OneClassPerFile

research/chatwoot/db/migrate/20230523104139_add_partial_index_for_resolved_contacts.rb

@@ -0,0 +1,8 @@
+class AddPartialIndexForResolvedContacts < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+
+  def change
+    add_index :contacts, [:account_id, :email, :phone_number, :identifier], where: "(email <> '' OR phone_number <> '' OR identifier <> '')",
+                                                                            name: 'index_contacts_on_nonempty_fields', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20230525085402_add_custom_sender_name_toggle.rb

@@ -0,0 +1,5 @@
+class AddCustomSenderNameToggle < ActiveRecord::Migration[7.0]
+  def change
+    add_column :inboxes, :sender_name_type, :integer, default: 0, null: false
+  end
+end

research/chatwoot/db/migrate/20230608040738_add_processed_message_content_to_messages.rb

@@ -0,0 +1,5 @@
+class AddProcessedMessageContentToMessages < ActiveRecord::Migration[7.0]
+  def change
+    add_column :messages, :processed_message_content, :text, null: true
+  end
+end

research/chatwoot/db/migrate/20230612103936_add_index_to_reporting_events.rb

@@ -0,0 +1,7 @@
+class AddIndexToReportingEvents < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+
+  def change
+    add_index :reporting_events, [:account_id, :name, :created_at], name: 'reporting_events__account_id__name__created_at', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20230614044633_add_sender_name_to_in.rb

@@ -0,0 +1,5 @@
+class AddSenderNameToIn < ActiveRecord::Migration[7.0]
+  def change
+    add_column :inboxes, :business_name, :string, null: true
+  end
+end

research/chatwoot/db/migrate/20230620132319_add_sla_policy_to_conversations.rb

@@ -0,0 +1,5 @@
+class AddSlaPolicyToConversations < ActiveRecord::Migration[7.0]
+  def change
+    add_column :conversations, :sla_policy_id, :bigint
+  end
+end

research/chatwoot/db/migrate/20230620212340_add_waiting_since_to_conversations.rb

@@ -0,0 +1,6 @@
+class AddWaitingSinceToConversations < ActiveRecord::Migration[7.0]
+  def change
+    add_column :conversations, :waiting_since, :datetime
+    add_index :conversations, :waiting_since
+  end
+end

research/chatwoot/db/migrate/20230706090122_sentiment_column_to_messages.rb

@@ -0,0 +1,5 @@
+class SentimentColumnToMessages < ActiveRecord::Migration[7.0]
+  def change
+    add_column :messages, :sentiment, :jsonb, default: {}
+  end
+end

research/chatwoot/db/migrate/20230714054138_add_api_key_sid_to_twilio_sms.rb

@@ -0,0 +1,5 @@
+class AddApiKeySidToTwilioSms < ActiveRecord::Migration[7.0]
+  def change
+    add_column :channel_twilio_sms, :api_key_sid, :string
+  end
+end

research/chatwoot/db/migrate/20230727065605_add_partial_index_contact_account_id.rb

@@ -0,0 +1,8 @@
+class AddPartialIndexContactAccountId < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+
+  def change
+    add_index :contacts, [:account_id], where: "(email <> '' OR phone_number <> '' OR identifier <> '')",
+                                        name: 'index_resolved_contact_account_id', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20230801180936_update_default_status_in_hooks.rb

@@ -0,0 +1,17 @@
+class UpdateDefaultStatusInHooks < ActiveRecord::Migration[7.0]
+  def up
+    change_column_default :integrations_hooks, :status, 1
+
+    update_default_status
+  end
+
+  def down
+    change_column_default :integrations_hooks, :status, 0
+  end
+
+  private
+
+  def update_default_status
+    Integrations::Hook.all.update(status: 'enabled')
+  end
+end

research/chatwoot/db/migrate/20230905060223_add_regex_to_custom_attribute_definition.rb

@@ -0,0 +1,6 @@
+class AddRegexToCustomAttributeDefinition < ActiveRecord::Migration[7.0]
+  def change
+    add_column :custom_attribute_definitions, :regex_pattern, :string
+    add_column :custom_attribute_definitions, :regex_cue, :string
+  end
+end

research/chatwoot/db/migrate/20231011041615_ensure_message_private_not_null.rb

@@ -0,0 +1,5 @@
+class EnsureMessagePrivateNotNull < ActiveRecord::Migration[7.0]
+  def change
+    change_column_null :messages, :private, false, false
+  end
+end

research/chatwoot/db/migrate/20231013072802_add_icon_to_categories.rb

@@ -0,0 +1,5 @@
+class AddIconToCategories < ActiveRecord::Migration[7.0]
+  def change
+    add_column :categories, :icon, :string, default: ''
+  end
+end

research/chatwoot/db/migrate/20231114111614_change_feature_flags_to_bigint_in_accounts.rb

@@ -0,0 +1,9 @@
+class ChangeFeatureFlagsToBigintInAccounts < ActiveRecord::Migration[7.0]
+  def up
+    change_column :accounts, :feature_flags, :bigint
+  end
+
+  def down
+    change_column :accounts, :feature_flags, :integer
+  end
+end

research/chatwoot/db/migrate/20231129091149_add_snoozed_until_to_notifications.rb

@@ -0,0 +1,5 @@
+class AddSnoozedUntilToNotifications < ActiveRecord::Migration[7.0]
+  def change
+    add_column :notifications, :snoozed_until, :datetime
+  end
+end

research/chatwoot/db/migrate/20231201014644_remove_notifications_with_message_primary_actor.rb

@@ -0,0 +1,5 @@
+class RemoveNotificationsWithMessagePrimaryActor < ActiveRecord::Migration[7.0]
+  def change
+    Migration::RemoveMessageNotifications.perform_later
+  end
+end

research/chatwoot/db/migrate/20231211010807_add_cached_labels_list.rb

@@ -0,0 +1,7 @@
+class AddCachedLabelsList < ActiveRecord::Migration[7.0]
+  def change
+    add_column :conversations, :cached_label_list, :string
+    Conversation.reset_column_information
+    ActsAsTaggableOn::Taggable::Cache.included(Conversation)
+  end
+end

research/chatwoot/db/migrate/20231219000743_re_run_cache_label_job.rb

@@ -0,0 +1,16 @@
+class ReRunCacheLabelJob < ActiveRecord::Migration[7.0]
+  def change
+    update_exisiting_conversations
+  end
+
+  private
+
+  def update_exisiting_conversations
+    # Run label migrations on the accounts that are not suspended
+    ::Account.active.find_in_batches do |account_batch|
+      account_batch.each do |account|
+        Migration::ConversationCacheLabelJob.perform_later(account)
+      end
+    end
+  end
+end

research/chatwoot/db/migrate/20231219073832_add_last_activity_at_to_notifications.rb

@@ -0,0 +1,6 @@
+class AddLastActivityAtToNotifications < ActiveRecord::Migration[7.0]
+  def change
+    add_column :notifications, :last_activity_at, :datetime, default: -> { 'CURRENT_TIMESTAMP' }
+    add_index :notifications, :last_activity_at
+  end
+end

research/chatwoot/db/migrate/20231223033019_refactor_sla_policy_columns.rb

@@ -0,0 +1,8 @@
+class RefactorSlaPolicyColumns < ActiveRecord::Migration[7.0]
+  def change
+    rename_column :sla_policies, :rt_threshold, :next_response_time_threshold
+    rename_column :sla_policies, :frt_threshold, :first_response_time_threshold
+    add_column :sla_policies, :description, :string
+    add_column :sla_policies, :resolution_time_threshold, :float
+  end
+end

research/chatwoot/db/migrate/20231223040257_create_applied_slas.rb

@@ -0,0 +1,13 @@
+class CreateAppliedSlas < ActiveRecord::Migration[7.0]
+  def change
+    create_table :applied_slas do |t|
+      t.references :account, null: false
+      t.references :sla_policy, null: false
+      t.references :conversation, null: false
+
+      t.string :sla_status
+
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20240124054340_add_contact_type_to_contacts.rb

@@ -0,0 +1,5 @@
+class AddContactTypeToContacts < ActiveRecord::Migration[7.0]
+  def change
+    add_column :contacts, :contact_type, :integer, default: 0
+  end
+end

research/chatwoot/db/migrate/20240124084032_add_middle_name_and_last_name_to_contacts.rb

@@ -0,0 +1,6 @@
+class AddMiddleNameAndLastNameToContacts < ActiveRecord::Migration[7.0]
+  def change
+    add_column :contacts, :middle_name, :string, default: ''
+    add_column :contacts, :last_name, :string, default: ''
+  end
+end

research/chatwoot/db/migrate/20240129080827_add_location_and_country_code_to_contacts.rb

@@ -0,0 +1,6 @@
+class AddLocationAndCountryCodeToContacts < ActiveRecord::Migration[7.0]
+  def change
+    add_column :contacts, :location, :string, default: ''
+    add_column :contacts, :country_code, :string, default: ''
+  end
+end

research/chatwoot/db/migrate/20240131040316_remove_imap_inbox_syned_at_from_channel_email.rb

@@ -0,0 +1,5 @@
+class RemoveImapInboxSynedAtFromChannelEmail < ActiveRecord::Migration[7.0]
+  def change
+    remove_column :channel_email, :imap_inbox_synced_at, :datetime
+  end
+end

research/chatwoot/db/migrate/20240207103014_change_applied_sla_sla_status_to_enum.rb

@@ -0,0 +1,6 @@
+class ChangeAppliedSlaSlaStatusToEnum < ActiveRecord::Migration[7.0]
+  def change
+    remove_column :applied_slas, :sla_status, :string
+    add_column :applied_slas, :sla_status, :integer, default: 0
+  end
+end

research/chatwoot/db/migrate/20240213131252_add_blocked_to_contacts.rb

@@ -0,0 +1,6 @@
+class AddBlockedToContacts < ActiveRecord::Migration[7.0]
+  def change
+    add_column :contacts, :blocked, :boolean, default: false, null: false
+    add_index :contacts, :blocked
+  end
+end

research/chatwoot/db/migrate/20240215065844_add_meta_to_notifications.rb

@@ -0,0 +1,5 @@
+class AddMetaToNotifications < ActiveRecord::Migration[7.0]
+  def change
+    add_column :notifications, :meta, :jsonb, default: {}
+  end
+end

research/chatwoot/db/migrate/20240216055809_add_unique_index_to_applied_slas.rb

@@ -0,0 +1,8 @@
+class AddUniqueIndexToAppliedSlas < ActiveRecord::Migration[7.0]
+  def change
+    add_index :applied_slas,
+              [:account_id, :sla_policy_id, :conversation_id],
+              unique: true,
+              name: 'index_applied_slas_on_account_sla_policy_conversation'
+  end
+end

research/chatwoot/db/migrate/20240306201954_change_identifier_type_in_notifications_subscriptions.rb

@@ -0,0 +1,9 @@
+class ChangeIdentifierTypeInNotificationsSubscriptions < ActiveRecord::Migration[7.0]
+  def up
+    change_column :notification_subscriptions, :identifier, :text
+  end
+
+  def down
+    change_column :notification_subscriptions, :identifier, :string
+  end
+end

research/chatwoot/db/migrate/20240319062553_create_sla_events.rb

@@ -0,0 +1,16 @@
+class CreateSlaEvents < ActiveRecord::Migration[7.0]
+  def change
+    create_table :sla_events do |t|
+      t.references :applied_sla, null: false
+      t.references :conversation, null: false
+      t.references :account, null: false
+      t.references :sla_policy, null: false
+      t.references :inbox, null: false
+
+      t.integer :event_type
+      t.jsonb :meta, default: {}
+
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20240322071629_convert_cached_label_list_to_text.rb

@@ -0,0 +1,32 @@
+class ConvertCachedLabelListToText < ActiveRecord::Migration[7.0]
+  def up
+    change_column :conversations, :cached_label_list, :text
+  end
+
+  def down
+    # This might cause data loss if the text is longer than 255 characters
+    # lets start by truncating the data to 255 characters
+    Conversation.where('LENGTH(cached_label_list) > 255').find_in_batches do |conversation_batch|
+      Conversation.transaction do
+        conversation_batch.each do |conversation|
+          conversation.update!(cached_label_list: truncate_list(conversation.cached_label_list))
+        end
+      end
+    end
+
+    change_column :conversations, :cached_label_list, :string
+  end
+
+  private
+
+  # Truncate the list to 255 characters or less
+  # by removing the last element until the length is less than 255
+  def truncate_list(label_list)
+    labels = label_list.split(',')
+
+    # we add the `labels.length - 1` to account for the commas
+    labels.pop while (labels.join(',').length + labels.length - 1) > 255
+
+    labels.join(',')
+  end
+end

research/chatwoot/db/migrate/20240415210313_add_channel_web_widget_to_portals.rb

@@ -0,0 +1,6 @@
+class AddChannelWebWidgetToPortals < ActiveRecord::Migration[7.0]
+  def change
+    add_column :portals, :channel_web_widget_id, :bigint
+    add_index :portals, :channel_web_widget_id
+  end
+end

research/chatwoot/db/migrate/20240515201632_index_improvements_conversations_contacts.rb

@@ -0,0 +1,11 @@
+class IndexImprovementsConversationsContacts < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+
+  def change
+    remove_index :conversations, :last_activity_at
+    add_index :contacts, [:account_id, :last_activity_at],
+              order: { last_activity_at: 'DESC NULLS LAST' },
+              algorithm: :concurrently,
+              name: 'index_contacts_on_account_id_and_last_activity_at'
+  end
+end

research/chatwoot/db/migrate/20240516003531_add_index_for_message_type_account_date.rb

@@ -0,0 +1,7 @@
+class AddIndexForMessageTypeAccountDate < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+
+  def change
+    add_index :messages, [:account_id, :created_at, :message_type], name: 'index_messages_on_account_created_type', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20240726220747_add_custom_roles.rb

@@ -0,0 +1,16 @@
+class AddCustomRoles < ActiveRecord::Migration[7.0]
+  def change
+    # Create the roles table
+    create_table :custom_roles do |t|
+      t.string :name
+      t.string :description
+      t.references :account, null: false
+      t.text :permissions, array: true, default: []
+      t.timestamps
+    end
+
+    # Associate the custom role with account user
+    # Add the custom_role_id column to the account_users table
+    add_reference :account_users, :custom_role, optional: true
+  end
+end

research/chatwoot/db/migrate/20240923215335_add_locale_to_article.rb

@@ -0,0 +1,24 @@
+class AddLocaleToArticle < ActiveRecord::Migration[7.0]
+  def change
+    add_column :articles, :locale, :string, default: 'en', null: false
+
+    set_locale_from_category
+  end
+
+  private
+
+  def set_locale_from_category
+    Article.find_in_batches do |article_batch|
+      article_batch.each do |article|
+        locale = if article.category.present?
+                   article.category.locale
+                 else
+                   article.portal.default_locale
+                 end
+        # rubocop:disable Rails/SkipsModelValidations
+        article.update_columns(locale: locale)
+        # rubocop:enable Rails/SkipsModelValidations
+      end
+    end
+  end
+end

research/chatwoot/db/migrate/20241217041352_fix_old_audio_alert_data.rb

@@ -0,0 +1,18 @@
+class FixOldAudioAlertData < ActiveRecord::Migration[7.0]
+  def change
+    # rubocop:disable Rails/SkipsModelValidations
+
+    # Update users with audio alerts enabled to 'mine'
+    User.where(
+      "users.ui_settings #>> '{enable_audio_alerts}' = ?", 'true'
+    ).update_all(
+      "ui_settings = jsonb_set(ui_settings, '{enable_audio_alerts}', '\"mine\"')"
+    )
+
+    # Update users with audio alerts enabled to 'none'
+    User
+      .where("users.ui_settings #>> '{enable_audio_alerts}' = ?", 'true')
+      .update_all("ui_settings = jsonb_set(ui_settings, '{enable_audio_alerts}', '\"mine\"')")
+    # rubocop:enable Rails/SkipsModelValidations
+  end
+end

research/chatwoot/db/migrate/20250104200055_create_captain_tables.rb

@@ -0,0 +1,90 @@
+class CreateCaptainTables < ActiveRecord::Migration[7.0]
+  def up
+    # Post this migration, the 'vector' extension is mandatory to run the application.
+    # If the extension is not installed, the migration will raise an error.
+    setup_vector_extension
+    create_assistants
+    create_documents
+    create_assistant_responses
+    create_old_tables
+  end
+
+  def down
+    drop_table :captain_assistant_responses if table_exists?(:captain_assistant_responses)
+    drop_table :captain_documents if table_exists?(:captain_documents)
+    drop_table :captain_assistants if table_exists?(:captain_assistants)
+    drop_table :article_embeddings if table_exists?(:article_embeddings)
+
+    # We are not disabling the extension here because it might be
+    # used by other tables which are not part of this migration.
+  end
+
+  private
+
+  def setup_vector_extension
+    return if extension_enabled?('vector')
+
+    begin
+      enable_extension 'vector'
+    rescue ActiveRecord::StatementInvalid
+      raise StandardError, "Failed to enable 'vector' extension. Read more at https://chwt.app/v4/migration"
+    end
+  end
+
+  def create_assistants
+    create_table :captain_assistants do |t|
+      t.string :name, null: false
+      t.bigint :account_id, null: false
+      t.string :description
+
+      t.timestamps
+    end
+
+    add_index :captain_assistants, :account_id
+    add_index :captain_assistants, [:account_id, :name], unique: true
+  end
+
+  def create_documents
+    create_table :captain_documents do |t|
+      t.string :name, null: false
+      t.string :external_link, null: false
+      t.text :content
+      t.bigint :assistant_id, null: false
+      t.bigint :account_id, null: false
+
+      t.timestamps
+    end
+
+    add_index :captain_documents, :account_id
+    add_index :captain_documents, :assistant_id
+    add_index :captain_documents, [:assistant_id, :external_link], unique: true
+  end
+
+  def create_assistant_responses
+    create_table :captain_assistant_responses do |t|
+      t.string :question, null: false
+      t.text :answer, null: false
+      t.vector :embedding, limit: 1536
+      t.bigint :assistant_id, null: false
+      t.bigint :document_id
+      t.bigint :account_id, null: false
+
+      t.timestamps
+    end
+
+    add_index :captain_assistant_responses, :account_id
+    add_index :captain_assistant_responses, :assistant_id
+    add_index :captain_assistant_responses, :document_id
+    add_index :captain_assistant_responses, :embedding, using: :ivfflat, name: 'vector_idx_knowledge_entries_embedding', opclass: :vector_l2_ops
+  end
+
+  def create_old_tables
+    create_table :article_embeddings, if_not_exists: true do |t|
+      t.bigint :article_id, null: false
+      t.text :term, null: false
+      t.vector :embedding, limit: 1536
+      t.timestamps
+    end
+    add_index :article_embeddings, :embedding, if_not_exists: true, using: :ivfflat, opclass: :vector_l2_ops
+  end
+end

research/chatwoot/db/migrate/20250104210328_remove_robin_tables.rb

@@ -0,0 +1,10 @@
+class RemoveRobinTables < ActiveRecord::Migration[7.0]
+  def change
+    # rubocop:disable Rails/ReversibleMigration
+    drop_table :responses if table_exists?(:responses)
+    drop_table :response_sources if table_exists?(:response_sources)
+    drop_table :response_documents if table_exists?(:response_documents)
+    drop_table :inbox_response_sources if table_exists?(:inbox_response_sources)
+    # rubocop:enable Rails/ReversibleMigration
+  end
+end

research/chatwoot/db/migrate/20250105001414_add_status_to_captain_documents.rb

@@ -0,0 +1,6 @@
+class AddStatusToCaptainDocuments < ActiveRecord::Migration[7.0]
+  def change
+    add_column :captain_documents, :status, :integer, null: false, default: 0
+    add_index :captain_documents, :status
+  end
+end

research/chatwoot/db/migrate/20250105005821_remove_not_null_from_captain_documents.rb

@@ -0,0 +1,5 @@
+class RemoveNotNullFromCaptainDocuments < ActiveRecord::Migration[7.0]
+  def change
+    change_column_null :captain_documents, :name, true
+  end
+end

research/chatwoot/db/migrate/20250107030743_add_config_to_captain_assistant.rb

@@ -0,0 +1,5 @@
+class AddConfigToCaptainAssistant < ActiveRecord::Migration[7.0]
+  def change
+    add_column :captain_assistants, :config, :jsonb, default: {}, null: false
+  end
+end

research/chatwoot/db/migrate/20250108031358_create_captain_inbox.rb

@@ -0,0 +1,11 @@
+class CreateCaptainInbox < ActiveRecord::Migration[7.0]
+  def change
+    create_table :captain_inboxes do |t|
+      t.references :captain_assistant, null: false
+      t.references :inbox, null: false
+      t.timestamps
+    end
+
+    add_index :captain_inboxes, [:captain_assistant_id, :inbox_id], unique: true
+  end
+end

research/chatwoot/db/migrate/20250108211541_remove_index_from_captain_assistants.rb

@@ -0,0 +1,5 @@
+class RemoveIndexFromCaptainAssistants < ActiveRecord::Migration[7.0]
+  def change
+    remove_index :captain_assistants, [:account_id, :name], if_exists: true
+  end
+end

research/chatwoot/db/migrate/20250116000103_add_status_to_captain_assistant_responses.rb

@@ -0,0 +1,6 @@
+class AddStatusToCaptainAssistantResponses < ActiveRecord::Migration[7.0]
+  def change
+    add_column :captain_assistant_responses, :status, :integer, default: 1, null: false
+    add_index :captain_assistant_responses, :status
+  end
+end

research/chatwoot/db/migrate/20250116061033_convert_document_to_polymorphic_association.rb

@@ -0,0 +1,35 @@
+class ConvertDocumentToPolymorphicAssociation < ActiveRecord::Migration[7.0]
+  def up
+    add_column :captain_assistant_responses, :documentable_type, :string
+
+    # rubocop:disable Rails/SkipsModelValidations
+    if ChatwootApp.enterprise?
+      Captain::AssistantResponse
+        .where
+        .not(document_id: nil)
+        .update_all(documentable_type: 'Captain::Document')
+    end
+    # rubocop:enable Rails/SkipsModelValidations
+    remove_index :captain_assistant_responses, :document_id if index_exists?(
+      :captain_assistant_responses, :document_id
+    )
+
+    rename_column :captain_assistant_responses, :document_id, :documentable_id
+    add_index :captain_assistant_responses, [:documentable_id, :documentable_type],
+              name: 'idx_cap_asst_resp_on_documentable'
+  end
+
+  def down
+    if index_exists?(
+      :captain_assistant_responses, [:documentable_id, :documentable_type], name: 'idx_cap_asst_resp_on_documentable'
+    )
+      remove_index :captain_assistant_responses, name: 'idx_cap_asst_resp_on_documentable'
+    end
+
+    rename_column :captain_assistant_responses, :documentable_id, :document_id
+    remove_column :captain_assistant_responses, :documentable_type
+    add_index :captain_assistant_responses, :document_id unless index_exists?(
+      :captain_assistant_responses, :document_id
+    )
+  end
+end

research/chatwoot/db/migrate/20250207040150_add_meta_to_attachment.rb

@@ -0,0 +1,5 @@
+class AddMetaToAttachment < ActiveRecord::Migration[7.0]
+  def change
+    add_column :attachments, :meta, :jsonb, default: {}
+  end
+end

research/chatwoot/db/migrate/20250228185548_add_internal_attributes_to_accounts.rb

@@ -0,0 +1,5 @@
+class AddInternalAttributesToAccounts < ActiveRecord::Migration[7.0]
+  def change
+    add_column :accounts, :internal_attributes, :jsonb, null: false, default: {}
+  end
+end

research/chatwoot/db/migrate/20250315202035_add_index_to_articles.rb

@@ -0,0 +1,8 @@
+class AddIndexToArticles < ActiveRecord::Migration[7.0]
+  def change
+    add_index :articles, :status unless index_exists?(:articles, :status)
+    add_index :articles, :views unless index_exists?(:articles, :views)
+    add_index :articles, :portal_id unless index_exists?(:articles, :portal_id)
+    add_index :articles, :account_id unless index_exists?(:articles, :account_id)
+  end
+end

research/chatwoot/db/migrate/20250326034635_add_instagram_channel.rb

@@ -0,0 +1,13 @@
+class AddInstagramChannel < ActiveRecord::Migration[7.0]
+  def change
+    create_table :channel_instagram do |t|
+      t.string :access_token, null: false
+      t.datetime :expires_at, null: false
+      t.integer :account_id, null: false
+      t.string :instagram_id, null: false
+      t.timestamps
+    end
+
+    add_index :channel_instagram, :instagram_id, unique: true
+  end
+end

research/chatwoot/db/migrate/20250402233933_remove_portal_members.rb

@@ -0,0 +1,16 @@
+class RemovePortalMembers < ActiveRecord::Migration[7.0]
+  def up
+    drop_table :portal_members
+  end
+
+  def down
+    create_table :portal_members do |t|
+      t.references :portal, index: false
+      t.references :user, index: false
+      t.timestamps
+    end
+
+    add_index :portal_members, [:portal_id, :user_id], unique: true
+    add_index :portal_members, [:user_id, :portal_id], unique: true
+  end
+end

research/chatwoot/db/migrate/20250410061725_convert_csml_bots_to_webhook_bots.rb

@@ -0,0 +1,13 @@
+class ConvertCsmlBotsToWebhookBots < ActiveRecord::Migration[7.0]
+  def up
+    # Find all CSML bots (bot_type = 1) and convert them to webhook (bot_type = 0)
+    AgentBot.where(bot_type: 1).find_each do |bot|
+      bot.update(bot_type: 0, bot_config: {})
+    end
+  end
+
+  def down
+    # This migration is not reversible - we've removed CSML support
+    raise ActiveRecord::IrreversibleMigration
+  end
+end

research/chatwoot/db/migrate/20250416182131_flip_chatwoot_v4_default_feature_flag_installation_config.rb

@@ -0,0 +1,24 @@
+class FlipChatwootV4DefaultFeatureFlagInstallationConfig < ActiveRecord::Migration[7.0]
+  def up
+    # Update the default feature flag config to enable chatwoot_v4
+    config = InstallationConfig.find_by(name: 'ACCOUNT_LEVEL_FEATURE_DEFAULTS')
+    if config && config.value.present?
+      features = config.value.map do |f|
+        if f['name'] == 'chatwoot_v4'
+          f.merge('enabled' => true)
+        else
+          f
+        end
+      end
+      config.value = features
+      config.save!
+    end
+
+    # Enable chatwoot_v4 for all accounts in batches of 100
+    Account.find_in_batches(batch_size: 100) do |accounts|
+      accounts.each { |account| account.enable_features!('chatwoot_v4') }
+    end
+
+    GlobalConfig.clear_cache
+  end
+end

research/chatwoot/db/migrate/20250421082927_add_settings_column_to_account.rb

@@ -0,0 +1,5 @@
+class AddSettingsColumnToAccount < ActiveRecord::Migration[7.0]
+  def change
+    add_column :accounts, :settings, :jsonb, default: {}
+  end
+end

research/chatwoot/db/migrate/20250421085134_update_auto_resolve_to_mminutes.rb

@@ -0,0 +1,8 @@
+class UpdateAutoResolveToMminutes < ActiveRecord::Migration[7.0]
+  def change
+    Account.where.not(auto_resolve_duration: nil).each do |account|
+      account.auto_resolve_after = account.auto_resolve_duration * 60 * 24
+      account.save!
+    end
+  end
+end

research/chatwoot/db/migrate/20250512231036_create_copilot_threads.rb

@@ -0,0 +1,14 @@
+class CreateCopilotThreads < ActiveRecord::Migration[7.0]
+  def change
+    create_table :copilot_threads do |t|
+      t.string :title, null: false
+      t.references :user, null: false, index: true
+      t.references :account, null: false, index: true
+      t.uuid :uuid, null: false, default: 'gen_random_uuid()'
+
+      t.timestamps
+    end
+
+    add_index :copilot_threads, :uuid, unique: true
+  end
+end

research/chatwoot/db/migrate/20250512231037_create_copilot_messages.rb

@@ -0,0 +1,13 @@
+class CreateCopilotMessages < ActiveRecord::Migration[7.0]
+  def change
+    create_table :copilot_messages do |t|
+      t.references :copilot_thread, null: false, index: true
+      t.references :user, null: false, index: true
+      t.references :account, null: false, index: true
+      t.string :message_type, null: false
+      t.jsonb :message, null: false, default: {}
+
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20250514045638_add_csat_config_to_inboxes.rb

@@ -0,0 +1,5 @@
+class AddCsatConfigToInboxes < ActiveRecord::Migration[7.0]
+  def change
+    add_column :inboxes, :csat_config, :jsonb, default: {}, null: false
+  end
+end

research/chatwoot/db/migrate/20250523024825_remove_uuid_from_copilot_threads.rb

@@ -0,0 +1,8 @@
+class RemoveUuidFromCopilotThreads < ActiveRecord::Migration[7.1]
+  def change
+    remove_column :copilot_threads, :uuid, :string
+
+    add_column :copilot_threads, :assistant_id, :integer
+    add_index :copilot_threads, :assistant_id
+  end
+end

research/chatwoot/db/migrate/20250523024826_remove_user_id_from_copilot_messages.rb

@@ -0,0 +1,5 @@
+class RemoveUserIdFromCopilotMessages < ActiveRecord::Migration[7.1]
+  def change
+    remove_reference :copilot_messages, :user, index: true
+  end
+end

research/chatwoot/db/migrate/20250523031839_change_message_type_to_integer_in_copilot_messages.rb

@@ -0,0 +1,11 @@
+class ChangeMessageTypeToIntegerInCopilotMessages < ActiveRecord::Migration[7.1]
+  def up
+    remove_column :copilot_messages, :message_type
+    add_column :copilot_messages, :message_type, :integer, default: 0
+  end
+
+  def down
+    remove_column :copilot_messages, :message_type
+    add_column :copilot_messages, :message_type, :string, default: 'user'
+  end
+end

research/chatwoot/db/migrate/20250620120000_create_channel_voice.rb

@@ -0,0 +1,16 @@
+class CreateChannelVoice < ActiveRecord::Migration[7.0]
+  def change
+    create_table :channel_voice do |t|
+      t.string :phone_number, null: false
+      t.string :provider, null: false, default: 'twilio'
+      t.jsonb :provider_config, null: false
+      t.integer :account_id, null: false
+      t.jsonb :additional_attributes, default: {}
+
+      t.timestamps
+    end
+
+    add_index :channel_voice, :phone_number, unique: true
+    add_index :channel_voice, :account_id
+  end
+end

research/chatwoot/db/migrate/20250627195529_add_index_to_messages.rb

@@ -0,0 +1,22 @@
+class AddIndexToMessages < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+
+  def change
+    # This index is added as a temporary fix for performance issues in the CSAT
+    # responses controller where we query messages with account_id, content_type
+    # and created_at. The current implementation (account.message.input_csat.count)
+    # times out with millions of messages.
+    #
+    # TODO: Create a dedicated csat_survey table and add entries when surveys are
+    # sent, then query this table instead of the entire messages table for better
+    # performance.
+    return if index_exists?(
+      :messages,
+      [:account_id, :content_type, :created_at],
+      name: 'idx_messages_account_content_created'
+    )
+
+    add_index :messages, [:account_id, :content_type, :created_at],
+              name: 'idx_messages_account_content_created', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20250709102213_add_template_params_to_campaigns.rb

@@ -0,0 +1,5 @@
+class AddTemplateParamsToCampaigns < ActiveRecord::Migration[7.1]
+  def change
+    add_column :campaigns, :template_params, :jsonb
+  end
+end

research/chatwoot/db/migrate/20250710145708_create_captain_scenarios.rb

@@ -0,0 +1,18 @@
+class CreateCaptainScenarios < ActiveRecord::Migration[7.1]
+  def change
+    create_table :captain_scenarios do |t|
+      t.string :title
+      t.text :description
+      t.text :instruction
+      t.jsonb :tools, default: []
+      t.boolean :enabled, default: true, null: false
+      t.references :assistant, null: false
+      t.references :account, null: false
+
+      t.timestamps
+    end
+
+    add_index :captain_scenarios, :enabled
+    add_index :captain_scenarios, [:assistant_id, :enabled]
+  end
+end

research/chatwoot/db/migrate/20250714104358_add_response_guidelines_and_guardrails_to_captain_assistants.rb

@@ -0,0 +1,6 @@
+class AddResponseGuidelinesAndGuardrailsToCaptainAssistants < ActiveRecord::Migration[7.1]
+  def change
+    add_column :captain_assistants, :response_guidelines, :jsonb, default: []
+    add_column :captain_assistants, :guardrails, :jsonb, default: []
+  end
+end

research/chatwoot/db/migrate/20250722083820_add_ssl_settings_to_portals.rb

@@ -0,0 +1,5 @@
+class AddSslSettingsToPortals < ActiveRecord::Migration[7.1]
+  def change
+    add_column :portals, :ssl_settings, :jsonb, default: {}, null: false
+  end
+end

research/chatwoot/db/migrate/20250722152516_add_index_on_contact_type_and_account_id_to_contacts.rb

@@ -0,0 +1,7 @@
+class AddIndexOnContactTypeAndAccountIdToContacts < ActiveRecord::Migration[7.1]
+  disable_ddl_transaction!
+
+  def change
+    add_index :contacts, [:account_id, :contact_type], name: 'index_contacts_on_account_id_and_contact_type', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20250805082345_add_metadata_to_captain_documents.rb

@@ -0,0 +1,5 @@
+class AddMetadataToCaptainDocuments < ActiveRecord::Migration[7.1]
+  def change
+    add_column :captain_documents, :metadata, :jsonb, default: {}
+  end
+end

research/chatwoot/db/migrate/20250805160307_add_notifications_performance_index.rb

@@ -0,0 +1,11 @@
+class AddNotificationsPerformanceIndex < ActiveRecord::Migration[7.1]
+  disable_ddl_transaction!
+
+  def change
+    # Add composite index to optimize notification count queries
+    # This covers the common query pattern: WHERE user_id = ? AND account_id = ? AND snoozed_until IS NULL AND read_at IS NULL
+    add_index :notifications, [:user_id, :account_id, :snoozed_until, :read_at],
+              name: 'idx_notifications_performance',
+              algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20250806140000_create_assignment_policies.rb

@@ -0,0 +1,21 @@
+# frozen_string_literal: true
+
+class CreateAssignmentPolicies < ActiveRecord::Migration[7.1]
+  def change
+    create_table :assignment_policies do |t|
+      t.references :account, null: false, index: true
+      t.string :name, null: false, limit: 255
+      t.text :description
+      t.integer :assignment_order, null: false, default: 0 # 0: round_robin, 1: balanced
+      t.integer :conversation_priority, null: false, default: 0 # 0: earliest_created, 1: longest_waiting
+      t.integer :fair_distribution_limit, null: false, default: 100
+      t.integer :fair_distribution_window, null: false, default: 3600 # seconds
+      t.boolean :enabled, null: false, default: true
+
+      t.timestamps
+    end
+
+    add_index :assignment_policies, [:account_id, :name], unique: true
+    add_index :assignment_policies, :enabled
+  end
+end

research/chatwoot/db/migrate/20250806140001_create_inbox_assignment_policies.rb

@@ -0,0 +1,12 @@
+# frozen_string_literal: true
+
+class CreateInboxAssignmentPolicies < ActiveRecord::Migration[7.1]
+  def change
+    create_table :inbox_assignment_policies do |t|
+      t.references :inbox, null: false, index: { unique: true }
+      t.references :assignment_policy, null: false, index: true
+
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20250806140002_create_agent_capacity_policies.rb

@@ -0,0 +1,14 @@
+# frozen_string_literal: true
+
+class CreateAgentCapacityPolicies < ActiveRecord::Migration[7.1]
+  def change
+    create_table :agent_capacity_policies do |t|
+      t.references :account, null: false, index: true
+      t.string :name, null: false, limit: 255
+      t.text :description
+      t.jsonb :exclusion_rules, default: {}, null: false
+
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20250806140003_create_inbox_capacity_limits.rb

@@ -0,0 +1,15 @@
+# frozen_string_literal: true
+
+class CreateInboxCapacityLimits < ActiveRecord::Migration[7.1]
+  def change
+    create_table :inbox_capacity_limits do |t|
+      t.references :agent_capacity_policy, null: false, index: true
+      t.references :inbox, null: false, index: true
+      t.integer :conversation_limit, null: false
+
+      t.timestamps
+    end
+
+    add_index :inbox_capacity_limits, [:agent_capacity_policy_id, :inbox_id], unique: true
+  end
+end

research/chatwoot/db/migrate/20250806140004_add_agent_capacity_policy_to_account_users.rb

@@ -0,0 +1,7 @@
+# frozen_string_literal: true
+
+class AddAgentCapacityPolicyToAccountUsers < ActiveRecord::Migration[7.1]
+  def change
+    add_reference :account_users, :agent_capacity_policy, null: true, index: true
+  end
+end

research/chatwoot/db/migrate/20250806140005_create_leaves.rb

@@ -0,0 +1,21 @@
+# frozen_string_literal: true
+
+class CreateLeaves < ActiveRecord::Migration[7.1]
+  def change
+    create_table :leaves do |t|
+      t.references :account, null: false
+      t.references :user, null: false
+      t.date :start_date, null: false
+      t.date :end_date, null: false
+      t.integer :leave_type, null: false, default: 0
+      t.integer :status, null: false, default: 0
+      t.text :reason
+      t.references :approved_by
+      t.datetime :approved_at
+
+      t.timestamps
+    end
+
+    add_index :leaves, [:account_id, :status]
+  end
+end

research/chatwoot/db/migrate/20250808123008_add_feature_citation_to_assistant_config.rb

@@ -0,0 +1,21 @@
+class AddFeatureCitationToAssistantConfig < ActiveRecord::Migration[7.1]
+  def up
+    return unless ChatwootApp.enterprise?
+
+    Captain::Assistant.find_each do |assistant|
+      assistant.update!(
+        config: assistant.config.merge('feature_citation' => true)
+      )
+    end
+  end
+
+  def down
+    return unless ChatwootApp.enterprise?
+
+    Captain::Assistant.find_each do |assistant|
+      config = assistant.config.dup
+      config.delete('feature_citation')
+      assistant.update!(config: config)
+    end
+  end
+end

research/chatwoot/db/migrate/20250820130619_add_two_factor_to_users.rb

@@ -0,0 +1,11 @@
+class AddTwoFactorToUsers < ActiveRecord::Migration[7.1]
+  def change
+    add_column :users, :otp_secret, :string
+    add_column :users, :consumed_timestep, :integer
+    add_column :users, :otp_required_for_login, :boolean, default: false, null: false
+    add_column :users, :otp_backup_codes, :text
+
+    add_index :users, :otp_secret, unique: true
+    add_index :users, :otp_required_for_login
+  end
+end

research/chatwoot/db/migrate/20250822061042_add_content_templates_to_twilio_sms.rb

@@ -0,0 +1,6 @@
+class AddContentTemplatesToTwilioSms < ActiveRecord::Migration[7.1]
+  def change
+    add_column :channel_twilio_sms, :content_templates, :jsonb, default: {}
+    add_column :channel_twilio_sms, :content_templates_last_updated, :datetime
+  end
+end

research/chatwoot/db/migrate/20250825070005_create_account_saml_settings.rb

@@ -0,0 +1,14 @@
+class CreateAccountSamlSettings < ActiveRecord::Migration[7.1]
+  def change
+    create_table :account_saml_settings do |t|
+      t.references :account, null: false
+      t.string :sso_url
+      t.text :certificate
+      t.string :sp_entity_id
+      t.string :idp_entity_id
+      t.json :role_mappings, default: {}
+
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20250826000000_drop_telegram_bots.rb

@@ -0,0 +1,10 @@
+class DropTelegramBots < ActiveRecord::Migration[7.1]
+  def change
+    drop_table :telegram_bots do |t|
+      t.string :name
+      t.string :auth_key
+      t.integer :account_id
+      t.timestamps
+    end
+  end
+end

research/chatwoot/db/migrate/20250916024703_add_allowed_domains_to_channel_widgets.rb

@@ -0,0 +1,5 @@
+class AddAllowedDomainsToChannelWidgets < ActiveRecord::Migration[7.1]
+  def change
+    add_column :channel_web_widgets, :allowed_domains, :text, default: ''
+  end
+end

research/chatwoot/db/migrate/20250917012759_add_verified_to_channel_email.rb

@@ -0,0 +1,5 @@
+class AddVerifiedToChannelEmail < ActiveRecord::Migration[7.1]
+  def change
+    add_column :channel_email, :verified_for_sending, :boolean, default: false, null: false
+  end
+end

research/chatwoot/db/migrate/20250929105219_create_companies.rb

@@ -0,0 +1,14 @@
+class CreateCompanies < ActiveRecord::Migration[7.1]
+  def change
+    create_table :companies do |t|
+      t.string :name, null: false
+      t.string :domain
+      t.text :description
+      t.references :account, null: false
+
+      t.timestamps
+    end
+    add_index :companies, [:name, :account_id]
+    add_index :companies, [:domain, :account_id]
+  end
+end

research/chatwoot/db/migrate/20250929132305_add_company_to_contacts.rb

@@ -0,0 +1,5 @@
+class AddCompanyToContacts < ActiveRecord::Migration[7.1]
+  def change
+    add_reference :contacts, :company, null: true
+  end
+end

research/chatwoot/db/migrate/20251003091242_create_captain_custom_tools.rb

@@ -0,0 +1,22 @@
+class CreateCaptainCustomTools < ActiveRecord::Migration[7.1]
+  def change
+    create_table :captain_custom_tools do |t|
+      t.references :account, null: false, index: true
+      t.string :slug, null: false
+      t.string :title, null: false
+      t.text :description
+      t.string :http_method, null: false, default: 'GET'
+      t.text :endpoint_url, null: false
+      t.text :request_template
+      t.text :response_template
+      t.string :auth_type, default: 'none'
+      t.jsonb :auth_config, default: {}
+      t.jsonb :param_schema, default: []
+      t.boolean :enabled, default: true, null: false
+
+      t.timestamps
+    end
+
+    add_index :captain_custom_tools, [:account_id, :slug], unique: true
+  end
+end

research/chatwoot/db/migrate/20251010143218_add_name_to_webhooks.rb

@@ -0,0 +1,5 @@
+class AddNameToWebhooks < ActiveRecord::Migration[7.1]
+  def change
+    add_column :webhooks, :name, :string, null: true
+  end
+end

research/chatwoot/db/migrate/20251021082242_add_unique_index_to_companies_domain.rb

@@ -0,0 +1,16 @@
+class AddUniqueIndexToCompaniesDomain < ActiveRecord::Migration[7.1]
+  def up
+    remove_index :companies, name: 'index_companies_on_domain_and_account_id', if_exists: true
+
+    add_index :companies, [:account_id, :domain],
+              unique: true,
+              name: 'index_companies_on_account_and_domain',
+              where: 'domain IS NOT NULL'
+  end
+
+  def down
+    remove_index :companies, name: 'index_companies_on_account_and_domain', if_exists: true
+    add_index :companies, [:domain, :account_id],
+              name: 'index_companies_on_domain_and_account_id'
+  end
+end

research/chatwoot/db/migrate/20251022152158_add_index_to_conversations_identifier.rb

@@ -0,0 +1,6 @@
+class AddIndexToConversationsIdentifier < ActiveRecord::Migration[7.1]
+  disable_ddl_transaction!
+  def change
+    add_index :conversations, [:identifier, :account_id], name: 'index_conversations_on_identifier_and_account_id', algorithm: :concurrently
+  end
+end

research/chatwoot/db/migrate/20251022162159_add_assignee_agent_bot_id_to_conversations.rb

@@ -0,0 +1,5 @@
+class AddAssigneeAgentBotIdToConversations < ActiveRecord::Migration[7.1]
+  def change
+    add_column :conversations, :assignee_agent_bot_id, :bigint
+  end
+end

research/chatwoot/db/migrate/20251027091242_add_tiktok_channel.rb

@@ -0,0 +1,15 @@
+class AddTiktokChannel < ActiveRecord::Migration[7.1]
+  def change
+    create_table :channel_tiktok do |t|
+      t.integer :account_id, null: false
+      t.string :business_id, null: false
+      t.string :access_token, null: false
+      t.datetime :expires_at, null: false
+      t.string :refresh_token, null: false
+      t.datetime :refresh_token_expires_at, null: false
+      t.timestamps
+    end
+
+    add_index :channel_tiktok, :business_id, unique: true
+  end
+end

research/chatwoot/db/migrate/20251111094402_add_contacts_count_to_companies.rb

@@ -0,0 +1,5 @@
+class AddContactsCountToCompanies < ActiveRecord::Migration[7.1]
+  def change
+    add_column :companies, :contacts_count, :integer, default: 0, null: false
+  end
+end