Restructure omni services and add Chatwoot research snapshot

research/chatwoot/config/initializers/sentry.rb

@@ -0,0 +1,15 @@
+if ENV['SENTRY_DSN'].present?
+  Sentry.init do |config|
+    config.dsn = ENV['SENTRY_DSN']
+    config.enabled_environments = %w[staging production]
+
+    # To activate performance monitoring, set one of these options.
+    # We recommend adjusting the value in production:
+    config.traces_sample_rate = 0.1 if ENV['ENABLE_SENTRY_TRANSACTIONS']
+
+    config.excluded_exceptions += ['Rack::Timeout::RequestTimeoutException']
+
+    # to track post data in sentry
+    config.send_default_pii = true unless ENV['DISABLE_SENTRY_PII']
+  end
+end