Restructure omni services and add Chatwoot research snapshot

research/chatwoot/config/initializers/rack_timeout.rb

@@ -0,0 +1,6 @@
+require 'rack-timeout'
+
+# Reduce noise by filtering state=ready and state=completed which are logged at INFO level
+Rails.application.config.after_initialize do
+  Rack::Timeout::Logger.level = Logger::ERROR
+end