Restructure omni services and add Chatwoot research snapshot

research/chatwoot/config/initializers/lograge.rb

@@ -0,0 +1,30 @@
+if ActiveModel::Type::Boolean.new.cast(ENV.fetch('LOGRAGE_ENABLED', false)).present?
+  require 'lograge'
+
+  Rails.application.configure do
+    config.lograge.enabled = true
+    config.lograge.formatter = Lograge::Formatters::Json.new
+    config.lograge.custom_payload do |controller|
+      # We only need user_id for API requests
+      # might error out for other controller - ref: https://github.com/chatwoot/chatwoot/issues/6922
+      user_id = controller&.try(:current_user)&.id if controller.is_a?(Api::BaseController) && controller&.try(:current_user).is_a?(User)
+      {
+        host: controller.request.host,
+        remote_ip: controller.request.remote_ip,
+        user_id: user_id
+      }
+    end
+
+    config.lograge.custom_options = lambda do |event|
+      param_exceptions = %w[controller action format id]
+      {
+        params: event.payload[:params]&.except(*param_exceptions)
+      }
+    end
+
+    config.lograge.ignore_custom = lambda do |event|
+      # ignore update_presence  events in log
+      return true if event.payload[:channel_class] == 'RoomChannel'
+    end
+  end
+end