Restructure omni services and add Chatwoot research snapshot

research/chatwoot/config/initializers/inflections.rb

@@ -0,0 +1,16 @@
+# Be sure to restart your server when you modify this file.
+
+# Add new inflection rules using the following format. Inflections
+# are locale specific, and you may define rules for as many different
+# locales as you wish. All of these examples are active by default:
+# ActiveSupport::Inflector.inflections(:en) do |inflect|
+#   inflect.plural /^(ox)$/i, '\1en'
+#   inflect.singular /^(ox)en/i, '\1'
+#   inflect.irregular 'person', 'people'
+#   inflect.uncountable %w( fish sheep )
+# end
+
+# These inflection rules are supported but not enabled by default:
+# ActiveSupport::Inflector.inflections(:en) do |inflect|
+#   inflect.acronym 'RESTful'
+# end