Restructure omni services and add Chatwoot research snapshot

research/chatwoot/config/initializers/ai_agents.rb

@@ -0,0 +1,23 @@
+# frozen_string_literal: true
+
+require 'agents'
+
+Rails.application.config.after_initialize do
+  api_key = InstallationConfig.find_by(name: 'CAPTAIN_OPEN_AI_API_KEY')&.value
+  model = InstallationConfig.find_by(name: 'CAPTAIN_OPEN_AI_MODEL')&.value.presence || LlmConstants::DEFAULT_MODEL
+  api_endpoint = InstallationConfig.find_by(name: 'CAPTAIN_OPEN_AI_ENDPOINT')&.value || LlmConstants::OPENAI_API_ENDPOINT
+
+  if api_key.present?
+    Agents.configure do |config|
+      config.openai_api_key = api_key
+      if api_endpoint.present?
+        api_base = "#{api_endpoint.chomp('/')}/v1"
+        config.openai_api_base = api_base
+      end
+      config.default_model = model
+      config.debug = false
+    end
+  end
+rescue StandardError => e
+  Rails.logger.error "Failed to configure AI Agents SDK: #{e.message}"
+end