Restructure omni services and add Chatwoot research snapshot

research/chatwoot/config/initializers/01_redis.rb

@@ -0,0 +1,20 @@
+# TODO: Phase out the custom ConnectionPool wrappers ($alfred / $velma),
+# switch to plain Redis clients here and let Rails 7.1+ handle pooling
+# via `pool:` in RedisCacheStore (see rack_attack initializer).
+
+# Alfred
+# Add here as you use it for more features
+# Used for Round Robin, Conversation Emails & Online Presence
+alfred_size = ENV.fetch('REDIS_ALFRED_SIZE', 5)
+$alfred = ConnectionPool.new(size: alfred_size, timeout: 1) do
+  redis = Rails.env.test? ? MockRedis.new : Redis.new(Redis::Config.app)
+  Redis::Namespace.new('alfred', redis: redis, warning: true)
+end
+
+# Velma : Determined protector
+# used in rack attack
+velma_size = ENV.fetch('REDIS_VELMA_SIZE', 10)
+$velma = ConnectionPool.new(size: velma_size, timeout: 1) do
+  config = Rails.env.test? ? MockRedis.new : Redis.new(Redis::Config.app)
+  Redis::Namespace.new('velma', redis: config, warning: true)
+end