Restructure omni services and add Chatwoot research snapshot
This commit is contained in:
Ruslan Bakiev
247
research/chatwoot/config/features.yml
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247
research/chatwoot/config/features.yml
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# DO NOT change the order of features EVER
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############################################
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# name: the name to be used internally in the code
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# display_name: the name to be used in the UI
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# enabled: whether the feature is enabled by default
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# help_url: the url to the help center article
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# chatwoot_internal: whether the feature is internal to Chatwoot and should not be shown in the UI for other self hosted installations
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# deprecated: purpose of feature flag is done, no need to show it in the UI anymore
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- name: inbound_emails
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display_name: Inbound Emails
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enabled: true
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- name: channel_email
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display_name: Email Channel
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enabled: true
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help_url: https://chwt.app/hc/email
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- name: channel_facebook
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display_name: Facebook Channel
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enabled: true
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help_url: https://chwt.app/hc/fb
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- name: channel_twitter
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display_name: Twitter Channel
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enabled: true
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deprecated: true
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- name: ip_lookup
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display_name: IP Lookup
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enabled: false
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- name: disable_branding
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display_name: Disable Branding
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enabled: false
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premium: true
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- name: email_continuity_on_api_channel
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display_name: Email Continuity on API Channel
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enabled: false
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- name: help_center
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display_name: Help Center
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enabled: true
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help_url: https://chwt.app/hc/help-center
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- name: agent_bots
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display_name: Agent Bots
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enabled: true
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help_url: https://chwt.app/hc/agent-bots
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- name: macros
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display_name: Macros
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enabled: true
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- name: agent_management
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display_name: Agent Management
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enabled: true
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- name: team_management
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display_name: Team Management
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enabled: true
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help_url: https://chwt.app/hc/teams
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- name: inbox_management
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display_name: Inbox Management
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enabled: true
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- name: labels
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display_name: Labels
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enabled: true
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help_url: https://chwt.app/hc/labels
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- name: custom_attributes
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display_name: Custom Attributes
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enabled: true
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help_url: https://chwt.app/hc/custom-attributes
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- name: automations
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display_name: Automations
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enabled: true
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- name: canned_responses
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display_name: Canned Responses
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enabled: true
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help_url: https://chwt.app/hc/canned
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- name: integrations
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display_name: Integrations
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enabled: true
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help_url: https://chwt.app/hc/integrations
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- name: voice_recorder
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display_name: Voice Recorder
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enabled: true
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- name: mobile_v2
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display_name: Mobile App V2
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enabled: false
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deprecated: true
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- name: channel_website
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display_name: Website Channel
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enabled: true
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- name: campaigns
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display_name: Campaigns
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enabled: true
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help_url: https://chwt.app/hc/campaigns
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- name: reports
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display_name: Reports
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enabled: true
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help_url: https://chwt.app/hc/reports
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- name: crm
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display_name: CRM
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enabled: true
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- name: auto_resolve_conversations
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display_name: Auto Resolve Conversations
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enabled: true
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- name: custom_reply_email
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display_name: Custom Reply Email
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enabled: false
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- name: custom_reply_domain
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display_name: Custom Reply Domain
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enabled: false
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- name: audit_logs
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display_name: Audit Logs
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enabled: false
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premium: true
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- name: response_bot
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display_name: Response Bot
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enabled: false
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premium: true
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deprecated: true
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- name: message_reply_to
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display_name: Message Reply To
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enabled: false
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help_url: https://chwt.app/hc/reply-to
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deprecated: true
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- name: insert_article_in_reply
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display_name: Insert Article in Reply
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enabled: false
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deprecated: true
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- name: inbox_view
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display_name: Inbox View
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enabled: false
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chatwoot_internal: true
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- name: sla
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display_name: SLA
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enabled: false
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premium: true
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help_url: https://chwt.app/hc/sla
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- name: help_center_embedding_search
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display_name: Help Center Embedding Search
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enabled: false
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premium: true
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chatwoot_internal: true
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- name: linear_integration
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display_name: Linear Integration
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enabled: false
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- name: captain_integration
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display_name: Captain
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enabled: false
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premium: true
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- name: custom_roles
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display_name: Custom Roles
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enabled: false
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premium: true
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- name: chatwoot_v4
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display_name: Chatwoot V4
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enabled: true
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- name: report_v4
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display_name: Report V4
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enabled: true
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deprecated: true
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- name: contact_chatwoot_support_team
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display_name: Contact Chatwoot Support Team
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enabled: true
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chatwoot_internal: true
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- name: shopify_integration
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display_name: Shopify Integration
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enabled: false
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chatwoot_internal: true
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- name: search_with_gin
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display_name: Search messages with GIN
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enabled: false
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chatwoot_internal: true
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- name: channel_instagram
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display_name: Instagram Channel
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enabled: true
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- name: crm_integration
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display_name: CRM Integration
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enabled: false
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- name: channel_voice
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display_name: Voice Channel
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enabled: false
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premium: true
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- name: notion_integration
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display_name: Notion Integration
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enabled: false
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- name: captain_integration_v2
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display_name: Captain V2
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enabled: false
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premium: true
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- name: whatsapp_embedded_signup
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display_name: WhatsApp Embedded Signup
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enabled: false
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deprecated: true
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- name: whatsapp_campaign
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display_name: WhatsApp Campaign
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enabled: false
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- name: crm_v2
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display_name: CRM V2
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enabled: false
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chatwoot_internal: true
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- name: assignment_v2
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display_name: Assignment V2
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enabled: false
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chatwoot_internal: true
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- name: twilio_content_templates
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display_name: Twilio Content Templates
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enabled: false
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deprecated: true
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- name: advanced_search
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display_name: Advanced Search
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enabled: false
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premium: true
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chatwoot_internal: true
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- name: saml
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display_name: SAML
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enabled: false
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premium: true
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- name: advanced_search_indexing
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display_name: Advanced Search Indexing
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enabled: false
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premium: true
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chatwoot_internal: true
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- name: reply_mailer_migration
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# This feature is temporary only to migrate reply mailer to new email builder
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# Once the migration is done, this feature can be removed
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display_name: Reply Mailer Migration
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enabled: false
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chatwoot_internal: true
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- name: quoted_email_reply
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display_name: Quoted Email Reply
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enabled: false
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- name: companies
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display_name: Companies
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enabled: false
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premium: true
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chatwoot_internal: true
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- name: channel_tiktok
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display_name: TikTok Channel
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enabled: true
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- name: csat_review_notes
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display_name: CSAT Review Notes
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enabled: false
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premium: true
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- name: captain_tasks
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display_name: Captain Tasks
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enabled: true
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- name: conversation_required_attributes
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display_name: Required Conversation Attributes
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enabled: false
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premium: true
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- name: advanced_assignment
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display_name: Advanced Assignment
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enabled: false
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premium: true
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