Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/views/super_admin/users/_impersonate.erb

@@ -0,0 +1,8 @@
+<section class="main-content__body">
+ <hr/>
+  <div class="form-actions">
+  <p class="text-color-red">Caution: Any actions executed after impersonate will appear as if performed by the impersonated user - [<%= page.resource.name %> ]</p>
+    <a class='button' target='_blank' href='<%= page.resource.generate_sso_link_with_impersonation %>'>Impersonate user </a>
+  </div>
+</section>
+