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Restructure omni services and add Chatwoot research snapshot

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This commit is contained in:
Ruslan Bakiev
2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
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50
research/chatwoot/app/views/mailers/conversation_reply_mailer/conversation_transcript.html.erb Normal file
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<% @messages.each do |message| %>
<tr>
<td>
<b><%= message.sender&.try(:available_name) || message.sender&.name || '' %></b>
<% if message.conversation.inbox&.inbox_type == 'Email' %>
<div style="font-size: 90%; color: #899096; line-height: 16px">
<% if message.content_attributes.dig(:email, :from).present? %>
<div>From: <%= message.content_attributes.dig(:email, :from).join(", ") %></div>
<% else %>
<div>From: <%= message.sender&.try(:email) %></div>
<% end %>
<% if message.content_attributes.dig(:email, :subject).present? %>
<div>Subject: <%= message.content_attributes.dig(:email, :subject) %></div>
<% end %>
<% if message.content_attributes[:to_emails].present? %>
<div>To: <%= message.content_attributes[:to_emails].join(", ") %></div>
<% end %>
<% if message.content_attributes[:cc_emails].present? %>
<div>CC: <%= message.content_attributes[:cc_emails].join(", ") %></div>
<% end %>
<% if message.content_attributes[:bcc_emails].present? %>
<div>BCC: <%= message.content_attributes[:bcc_emails].join(", ") %></div>
<% end %>
</div>
<% end %>
</td>
</tr>
<tr>
<td style="padding-bottom: 32px;">
<% if message.content %>
<%= ChatwootMarkdownRenderer.new(message.content).render_message %>
<% end %>
<% if message.attachments.present? %>
<p>Attachments:</p>
<% message.attachments.each do |attachment| %>
<p><a href="<%= attachment.file_url %>" target="_blank"><%= attachment.file.filename.to_s %></a></p>
<% end %>
<% end %>
<p style="font-size: 90%; font-size: 90%;color: #899096;margin-top: -8px; margin-bottom: 0px;">
<% if @inbox.timezone.present? %>
<%= message.created_at.in_time_zone(@inbox.timezone).strftime('%b %d, %I:%M %p %Z') %>
<% else %>
<%= message.created_at.strftime('%b %d, %I:%M %p %Z') %>
<% end %>
</p>
</td>
</tr>
<% end %>

11
research/chatwoot/app/views/mailers/conversation_reply_mailer/email_reply.html.erb Normal file
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<% if @message.content_attributes.dig('email', 'html_content', 'reply').present? %>
<%= @message.content_attributes.dig('email', 'html_content', 'reply').html_safe %>
<% elsif @message.content %>
<%= @message.outgoing_content.html_safe %>
<% end %>
<% if @large_attachments.present? %>
<p>Attachments:</p>
<% @large_attachments.each do |attachment| %>
<p><a href="<%= attachment.file_url %>" target="_blank"><%= attachment.file.filename.to_s %></a></p>
<% end %>
<% end %>

32
research/chatwoot/app/views/mailers/conversation_reply_mailer/reply_with_summary.html.erb Normal file
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<p>Hi <%= @contact.name %>,</p>
<p>You have new messages on your conversation.</p>
<% @messages.each do |message| %>
<tr>
<td>
<b><%= message.incoming? ? 'You' : message.sender&.available_name || message.sender&.name || 'Bot' %></b>
</td>
</tr>
<tr>
<td style="padding: 0px 16px; margin: 4px 0 8px 0; background: #F5FAFF; border-radius: 5px; display: inline-block; font-family: 'Helvetica Neue',Tahoma,Arial,sans-serif; text-align: start; unicode-bidi: plaintext;">
<% if (message.content_type == 'input_csat' && message.message_type == 'template') %>
<p>Click <a href="<%= message.conversation.csat_survey_link %>" _target="blank">here</a> to rate the conversation.</p>
<% elsif message.content.present? %>
<%= ChatwootMarkdownRenderer.new(message.content).render_message %>
<% end %>
<% if message.attachments.count.positive? %>
<p>
<% if message.content.present? %>
<hr style="border: 0; border-bottom: 1px solid #AEC3D5;"/>
<% end %>
Attachments:
<% message.attachments.each_with_index do |attachment, index| %>
<% if index > 0 %><br /><% end %>
<a href="<%= attachment.file_url %>" target="_blank"><%= attachment.file.filename.to_s %></a>
<% end %>
</p>
<% end %>
</td>
</tr>
<% end %>

13
research/chatwoot/app/views/mailers/conversation_reply_mailer/reply_without_summary.html.erb Normal file
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<% @messages.each do |message| %>
<p style="font-family: Roboto,"Helvetica Neue",Tahoma,Arial,sans-serif; text-align: start; unicode-bidi: plaintext;">
<% if message.content %>
<%= ChatwootMarkdownRenderer.new(message.content).render_message %>
<% end %>
<% if message.attachments.present? %>
<p>Attachments:</p>
<% message.attachments.each do |attachment| %>
<p><a href="<%= attachment.file_url %>" target="_blank"><%= attachment.file.filename.to_s %></a></p>
<% end %>
<% end %>
</p>
<% end %>