Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/views/icons/_check-mark.html.erb

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+<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg">
+  <path d="M12.2121 5L5.87879 11.3333L3 8.45455" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

research/chatwoot/app/views/icons/_chevron-down.html.erb

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+<svg width="12" height="12" viewBox="0 0 12 12" fill="none" xmlns="http://www.w3.org/2000/svg">
+  <path d="M3 4.5L6 7.5L9 4.5" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

research/chatwoot/app/views/icons/_chevron-right.html.erb

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+<svg
+  class="w-4 h-4 fill-current text-slate-500 dark:text-slate-400"
+  width="24"
+  height="24"
+  fill="none"
+  viewBox="0 0 24 24"
+  xmlns="http://www.w3.org/2000/svg">
+    <path
+      d="M8.47 4.22a.75.75 0 0 0 0 1.06L15.19 12l-6.72 6.72a.75.75 0 1 0 1.06 1.06l7.25-7.25a.75.75 0 0 0 0-1.06L9.53 4.22a.75.75 0 0 0-1.06 0Z"
+    />
+</svg>

research/chatwoot/app/views/icons/_close.html.erb

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+<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24">
+    <path fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M18 6L6 18M6 6l12 12"/>
+</svg>

research/chatwoot/app/views/icons/_globe.html.erb

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+<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg">
+<path d="M8.00062 13.5557C11.0689 13.5557 13.5562 11.0684 13.5562 8.00014C13.5562 4.93189 11.0689 2.44458 8.00062 2.44458C4.93237 2.44458 2.44507 4.93189 2.44507 8.00014C2.44507 11.0684 4.93237 13.5557 8.00062 13.5557Z" stroke-width="1.11111" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M2.44507 8H13.5562" stroke-width="1.11111" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M8.00054 2.44458C9.39014 3.96589 10.1798 5.94015 10.2228 8.00014C10.1798 10.0601 9.39014 12.0344 8.00054 13.5557C6.61094 12.0344 5.82124 10.0601 5.77832 8.00014C5.82124 5.94015 6.61094 3.96589 8.00054 2.44458Z" stroke-width="1.11111" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

research/chatwoot/app/views/icons/_hamburger.html.erb

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+<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24">
+    <path fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4 12h16M4 6h16M4 18h16"/>
+</svg>

research/chatwoot/app/views/icons/_monitor.html.erb

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+<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg">
+<path d="M12 4H4C3.44772 4 3 4.44773 3 5.00002V10.0001C3 10.5524 3.44772 11.0002 4 11.0002H12C12.5523 11.0002 13 10.5524 13 10.0001V5.00002C13 4.44773 12.5523 4 12 4Z" stroke-width="1.00001" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M6 13H10" stroke-width="1.00001" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M8 11V13" stroke-width="1.00001" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

research/chatwoot/app/views/icons/_moon.html.erb

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+<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg">
+<path d="M8 3C7.33696 3.66304 6.96447 4.56232 6.96447 5.5C6.96447 6.43768 7.33696 7.33696 8 8C8.66304 8.66304 9.56232 9.03553 10.5 9.03553C11.4377 9.03553 12.337 8.66304 13 8C13 8.9889 12.7068 9.9556 12.1573 10.7778C11.6079 11.6001 10.827 12.241 9.91342 12.6194C8.99979 12.9978 7.99446 13.0969 7.02455 12.9039C6.05465 12.711 5.16373 12.2348 4.46447 11.5355C3.76521 10.8363 3.289 9.94535 3.09608 8.97545C2.90315 8.00555 3.00217 7.00021 3.3806 6.08658C3.75904 5.17295 4.39991 4.39206 5.22215 3.84265C6.0444 3.29324 7.01109 3 8 3Z" stroke-width="1.11111" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

research/chatwoot/app/views/icons/_palette.html.erb

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+<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg">
+<path d="M8.90217 5.00111C9.06792 5.00111 9.20229 4.86675 9.20229 4.701C9.20229 4.53525 9.06792 4.40088 8.90217 4.40088C8.73642 4.40088 8.60205 4.53525 8.60205 4.701C8.60205 4.86675 8.73642 5.00111 8.90217 5.00111Z" stroke-width="1.20047" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M11.3035 7.40199C11.4693 7.40199 11.6037 7.26763 11.6037 7.10188C11.6037 6.93612 11.4693 6.80176 11.3035 6.80176C11.1378 6.80176 11.0034 6.93612 11.0034 7.10188C11.0034 7.26763 11.1378 7.40199 11.3035 7.40199Z" stroke-width="1.20047" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M5.90119 5.60121C6.06694 5.60121 6.20131 5.46684 6.20131 5.30109C6.20131 5.13534 6.06694 5.00098 5.90119 5.00098C5.73544 5.00098 5.60107 5.13534 5.60107 5.30109C5.60107 5.46684 5.73544 5.60121 5.90119 5.60121Z" stroke-width="1.20047" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M4.701 8.60268C4.86675 8.60268 5.00111 8.46831 5.00111 8.30256C5.00111 8.13681 4.86675 8.00244 4.701 8.00244C4.53525 8.00244 4.40088 8.13681 4.40088 8.30256C4.40088 8.46831 4.53525 8.60268 4.701 8.60268Z" stroke-width="1.20047" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M8.00235 2C4.70106 2 2 4.70106 2 8.00234C2 11.3036 4.70106 14.0047 8.00235 14.0047C8.55816 14.0047 8.99153 13.5569 8.99153 12.9915C8.99153 12.7292 8.88349 12.4903 8.72923 12.3162C8.55516 12.1428 8.46633 11.9249 8.46633 11.641C8.46405 11.5089 8.48839 11.3776 8.5379 11.2552C8.58741 11.1327 8.66107 11.0214 8.7545 10.9279C8.84793 10.8345 8.9592 10.7609 9.0817 10.7114C9.2042 10.6618 9.33541 10.6375 9.46752 10.6398H10.6656C12.4969 10.6398 13.9999 9.13739 13.9999 7.30607C13.9837 4.40814 11.2802 2 8.00235 2Z" stroke-width="1.20047" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

research/chatwoot/app/views/icons/_redirect.html.erb

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+<svg width="15" height="16" viewBox="0 0 15 16" fill="none" xmlns="http://www.w3.org/2000/svg">
+<path d="M6.5 3H3.5C2.94772 3 2.5 3.44772 2.5 4V12C2.5 12.5523 2.94772 13 3.5 13H11.5C12.0523 13 12.5 12.5523 12.5 12V9" stroke-width="1.2" stroke-linecap="round"/>
+<path d="M9.5 3H12.3C12.4105 3 12.5 3.08954 12.5 3.2V6" stroke-linecap="round"/>
+<path d="M12 3.5L6 9.5" stroke-width="1.2" stroke-linecap="round"/>
+</svg>

research/chatwoot/app/views/icons/_sun.html.erb

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+<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg">
+<path d="M8.0001 10.3998C9.32559 10.3998 10.4001 9.32529 10.4001 7.99982C10.4001 6.67436 9.32559 5.59985 8.0001 5.59985C6.67462 5.59985 5.6001 6.67436 5.6001 7.99982C5.6001 9.32529 6.67462 10.3998 8.0001 10.3998Z" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M8 2V3.19998" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M8 12.8V14" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M3.75806 3.75781L4.60406 4.6038" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M11.396 11.3958L12.242 12.2417" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M2 7.99976H3.2" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M12.8 7.99976H14.0001" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M4.60406 11.3958L3.75806 12.2417" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M12.242 3.75781L11.396 4.6038" stroke-width="1.19999" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

research/chatwoot/app/views/icons/_user.html.erb

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+<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><path fill="" d="M6 1a2 2 0 1 0 0 4a2 2 0 0 0 0-4Zm2.5 5h-5A1.5 1.5 0 0 0 2 7.5c0 1.116.459 2.01 1.212 2.615C3.953 10.71 4.947 11 6 11c1.053 0 2.047-.29 2.788-.885C9.54 9.51 10 8.616 10 7.5A1.5 1.5 0 0 0 8.5 6Z"/></svg>