Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/views/fields/polymorphic/_form.html.erb

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+<%#
+# Polymorphic Form Partial
+
+This partial renders an input element for polymorphic relationships.
+
+## Local variables:
+
+- `f`:
+  A Rails form generator, used to help create the appropriate input fields.
+- `field`:
+  An instance of [Administrate::Field::Polymorphic][1].
+  A wrapper around the polymorphic belongs_to relationship
+  pulled from the database.
+
+[1]: http://www.rubydoc.info/gems/administrate/Administrate/Field/Polymorphic
+%>
+
+<%= f.fields_for field.attribute do |pf| %>
+  <div class="field-unit__label">
+    <%= pf.label :value, field.name.humanize %>
+  </div>
+
+  <div class="field-unit__field">
+    <%= pf.hidden_field(:type, value: field.class.name) %>
+    <%= pf.select(:value) do %>
+      <%= grouped_options_for_select(field.associated_resource_grouped_options, field.selected_global_id, prompt: true) %>
+    <% end %>
+  </div>
+<% end %>

research/chatwoot/app/views/fields/polymorphic/_index.html.erb

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+<%#
+# Polymorphic Index Partial
+
+This partial renders a polymorphic relationship,
+to be displayed on a resource's index page.
+
+By default, the relationship is rendered as a link to the associated object.
+
+## Local variables:
+
+- `field`:
+  An instance of [Administrate::Field::Polymorphic][1].
+  A wrapper around the polymorphic belongs_to relationship
+  pulled from the database.
+
+[1]: http://www.rubydoc.info/gems/administrate/Administrate/Field/Polymorphic
+%>
+
+<% if field.data %>
+  <% if field.data.is_a? User %>
+    <%= link_to(
+      "User ##{field.data.id}",
+      super_admin_user_path(field.data)
+    ) %>
+  <% else %>
+    <%= link_to(
+      field.display_associated_resource,
+      [namespace, field.data]
+    ) %>
+  <% end %>
+<% end %>

research/chatwoot/app/views/fields/polymorphic/_show.html.erb

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+<%#
+# Polymorphic Show Partial
+
+This partial renders a polymorphic relationship,
+to be displayed on a resource's show page.
+
+By default, the relationship is rendered as a link to the associated object.
+
+## Local variables:
+
+- `field`:
+  An instance of [Administrate::Field::Polymorphic][1].
+  A wrapper around the polymorphic belongs_to relationship
+  pulled from the database.
+
+[1]: http://www.rubydoc.info/gems/administrate/Administrate/Field/Polymorphic
+%>
+
+<% if field.data %>
+  <% if existing_action?(field.data.class, :show) %>
+    <%= link_to(
+      field.display_associated_resource,
+      [namespace, field.data],
+    ) %>
+  <% else %>
+    <%= field.display_associated_resource %>
+  <% end %>
+<% end %>