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Restructure omni services and add Chatwoot research snapshot

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This commit is contained in:
Ruslan Bakiev
2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
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15
research/chatwoot/app/views/api/v2/accounts/reports/agents.csv.erb Normal file
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<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
<% headers = [
I18n.t('reports.agent_csv.agent_name'),
I18n.t('reports.agent_csv.conversations_count'),
I18n.t('reports.agent_csv.avg_first_response_time'),
I18n.t('reports.agent_csv.avg_resolution_time'),
I18n.t('reports.agent_csv.avg_customer_waiting_time'),
I18n.t('reports.agent_csv.resolution_count')
]
%>
<%= CSVSafe.generate_line headers -%>
<% @report_data.each do |row| %>
<%= CSVSafe.generate_line row -%>
<% end %>

5
research/chatwoot/app/views/api/v2/accounts/reports/conversation_traffic.erb Normal file
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<%= CSV.generate_line [I18n.t('reports.conversation_traffic_csv.timezone'), @timezone] %>
<% @report_data.each do |row| %>
<%= CSVSafe.generate_line row -%>
<% end %>

16
research/chatwoot/app/views/api/v2/accounts/reports/conversations_summary.csv.erb Normal file
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<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
<% headers = [
I18n.t('reports.conversation_csv.conversations_count'),
I18n.t('reports.conversation_csv.incoming_messages_count'),
I18n.t('reports.conversation_csv.outgoing_messages_count'),
I18n.t('reports.conversation_csv.avg_first_response_time'),
I18n.t('reports.conversation_csv.avg_resolution_time'),
I18n.t('reports.conversation_csv.resolution_count'),
I18n.t('reports.conversation_csv.avg_customer_waiting_time')
]
%>
<%= CSVSafe.generate_line headers -%>
<% @report_data.each do |row| %>
<%= CSVSafe.generate_line row -%>
<% end %>

14
research/chatwoot/app/views/api/v2/accounts/reports/inboxes.csv.erb Normal file
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<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
<% headers = [
I18n.t('reports.inbox_csv.inbox_name'),
I18n.t('reports.inbox_csv.inbox_type'),
I18n.t('reports.inbox_csv.conversations_count'),
I18n.t('reports.inbox_csv.avg_first_response_time'),
I18n.t('reports.inbox_csv.avg_resolution_time')
]
%>
<%= CSVSafe.generate_line headers -%>
<% @report_data.each do |row| %>
<%= CSVSafe.generate_line row -%>
<% end %>

15
research/chatwoot/app/views/api/v2/accounts/reports/labels.csv.erb Normal file
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<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
<% headers = [
I18n.t('reports.label_csv.label_title'),
I18n.t('reports.label_csv.conversations_count'),
I18n.t('reports.label_csv.avg_first_response_time'),
I18n.t('reports.label_csv.avg_resolution_time'),
I18n.t('reports.label_csv.avg_reply_time'),
I18n.t('reports.label_csv.resolution_count'),
]
%>
<%= CSVSafe.generate_line headers -%>
<% @report_data.each do |row| %>
<%= CSVSafe.generate_line row -%>
<% end %>

15
research/chatwoot/app/views/api/v2/accounts/reports/teams.csv.erb Normal file
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<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
<% headers = [
I18n.t('reports.team_csv.team_name'),
I18n.t('reports.team_csv.conversations_count'),
I18n.t('reports.team_csv.avg_first_response_time'),
I18n.t('reports.team_csv.avg_resolution_time'),
I18n.t('reports.team_csv.avg_customer_waiting_time'),
I18n.t('reports.team_csv.resolution_count')
]
%>
<%= CSVSafe.generate_line headers -%>
<% @report_data.each do |row| %>
<%= CSVSafe.generate_line row -%>
<% end %>