Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/views/api/v1/models/_account.json.jbuilder

@@ -0,0 +1,27 @@
+json.settings resource.settings
+json.created_at resource.created_at
+if resource.custom_attributes.present?
+  json.custom_attributes do
+    json.plan_name resource.custom_attributes['plan_name']
+    json.subscribed_quantity resource.custom_attributes['subscribed_quantity']
+    json.subscription_status resource.custom_attributes['subscription_status']
+    json.subscription_ends_on resource.custom_attributes['subscription_ends_on']
+    json.industry resource.custom_attributes['industry'] if resource.custom_attributes['industry'].present?
+    json.company_size resource.custom_attributes['company_size'] if resource.custom_attributes['company_size'].present?
+    json.timezone resource.custom_attributes['timezone'] if resource.custom_attributes['timezone'].present?
+    json.logo resource.custom_attributes['logo'] if resource.custom_attributes['logo'].present?
+    json.onboarding_step resource.custom_attributes['onboarding_step'] if resource.custom_attributes['onboarding_step'].present?
+    json.marked_for_deletion_at resource.custom_attributes['marked_for_deletion_at'] if resource.custom_attributes['marked_for_deletion_at'].present?
+    if resource.custom_attributes['marked_for_deletion_reason'].present?
+      json.marked_for_deletion_reason resource.custom_attributes['marked_for_deletion_reason']
+    end
+  end
+end
+json.domain @account.domain
+json.features @account.enabled_features
+json.id @account.id
+json.locale @account.locale
+json.name @account.name
+json.support_email @account.support_email
+json.status @account.status
+json.cache_keys @account.cache_keys

research/chatwoot/app/views/api/v1/models/_agent.json.jbuilder

@@ -0,0 +1,14 @@
+json.id resource.id
+# could be nil for a deleted agent hence the safe operator before account id
+json.account_id Current.account&.id
+json.availability_status resource.availability_status
+json.auto_offline resource.auto_offline
+json.confirmed resource.confirmed?
+json.email resource.email
+json.provider resource.provider
+json.available_name resource.available_name
+json.custom_attributes resource.custom_attributes if resource.custom_attributes.present?
+json.name resource.name
+json.role resource.role
+json.thumbnail resource.avatar_url
+json.custom_role_id resource.current_account_user&.custom_role_id if ChatwootApp.enterprise?

research/chatwoot/app/views/api/v1/models/_agent_bot.json.jbuilder

@@ -0,0 +1,10 @@
+json.id resource.id
+json.name resource.name
+json.description resource.description
+json.thumbnail resource.avatar_url
+json.outgoing_url resource.outgoing_url unless resource.system_bot?
+json.bot_type resource.bot_type
+json.bot_config resource.bot_config
+json.account_id resource.account_id
+json.access_token resource.access_token if resource.access_token.present?
+json.system_bot resource.system_bot?

research/chatwoot/app/views/api/v1/models/_agent_bot_slim.json.jbuilder

@@ -0,0 +1,6 @@
+json.id resource.id
+json.name resource.name
+json.description resource.description
+json.thumbnail resource.avatar_url
+json.outgoing_url resource.outgoing_url unless resource.system_bot?
+json.bot_type resource.bot_type

research/chatwoot/app/views/api/v1/models/_app.json.jbuilder

@@ -0,0 +1,17 @@
+json.id resource.id
+json.name resource.name
+json.description resource.description
+json.short_description resource.short_description.presence
+json.enabled resource.enabled?(@current_account)
+
+if Current.account_user&.administrator?
+  json.call(resource.params, *resource.params.keys)
+  json.action resource.action
+  json.button resource.action
+end
+
+json.hooks do
+  json.array! @current_account.hooks.where(app_id: resource.id) do |hook|
+    json.partial! 'api/v1/models/hook', formats: [:json], resource: hook
+  end
+end

research/chatwoot/app/views/api/v1/models/_campaign.json.jbuilder

@@ -0,0 +1,23 @@
+json.id resource.display_id
+json.title resource.title
+json.description resource.description
+json.account_id resource.account_id
+json.inbox do
+  json.partial! 'api/v1/models/inbox', formats: [:json], resource: resource.inbox
+end
+json.sender do
+  json.partial! 'api/v1/models/agent', formats: [:json], resource: resource.sender if resource.sender.present?
+end
+json.message resource.message
+json.template_params resource.template_params
+json.campaign_status resource.campaign_status
+json.enabled resource.enabled
+json.campaign_type resource.campaign_type
+if resource.campaign_type == 'one_off'
+  json.scheduled_at resource.scheduled_at.to_i
+  json.audience resource.audience
+end
+json.trigger_rules resource.trigger_rules
+json.trigger_only_during_business_hours resource.trigger_only_during_business_hours
+json.created_at resource.created_at
+json.updated_at resource.updated_at

research/chatwoot/app/views/api/v1/models/_contact.json.jbuilder

@@ -0,0 +1,20 @@
+json.additional_attributes resource.additional_attributes
+json.availability_status resource.availability_status
+json.email resource.email
+json.id resource.id
+json.name resource.name
+json.phone_number resource.phone_number
+json.blocked resource.blocked
+json.identifier resource.identifier
+json.thumbnail resource.avatar_url
+json.custom_attributes resource.custom_attributes
+json.last_activity_at resource.last_activity_at.to_i if resource[:last_activity_at].present?
+json.created_at resource.created_at.to_i if resource[:created_at].present?
+# we only want to output contact inbox when its /contacts endpoints
+if defined?(with_contact_inboxes) && with_contact_inboxes.present?
+  json.contact_inboxes do
+    json.array! resource.contact_inboxes do |contact_inbox|
+      json.partial! 'api/v1/models/contact_inbox', formats: [:json], resource: contact_inbox
+    end
+  end
+end

research/chatwoot/app/views/api/v1/models/_contact_inbox.json.jbuilder

@@ -0,0 +1,4 @@
+json.source_id resource.source_id
+json.inbox do
+  json.partial! 'api/v1/models/inbox_slim', formats: [:json], resource: resource.inbox
+end

research/chatwoot/app/views/api/v1/models/_conversation.json.jbuilder

@@ -0,0 +1,24 @@
+# This file is used to render conversation data search API response.
+
+json.id conversation.display_id
+json.uuid conversation.uuid
+json.created_at conversation.created_at.to_i
+json.contact do
+  json.id conversation.contact.id
+  json.name conversation.contact.name
+end
+json.inbox do
+  json.id conversation.inbox.id
+  json.name conversation.inbox.name
+  json.channel_type conversation.inbox.channel_type
+end
+json.messages do
+  json.array! conversation.messages do |message|
+    json.content message.content
+    json.id message.id
+    json.sender_name message.sender.name if message.sender
+    json.message_type message.message_type_before_type_cast
+    json.created_at message.created_at.to_i
+  end
+end
+json.account_id conversation.account_id

research/chatwoot/app/views/api/v1/models/_csat_survey_response.json.jbuilder

@@ -0,0 +1,25 @@
+json.id resource.id
+json.rating resource.rating
+json.feedback_message resource.feedback_message
+json.csat_review_notes resource.csat_review_notes
+json.review_notes_updated_at resource.review_notes_updated_at&.to_i
+if resource.review_notes_updated_by
+  json.review_notes_updated_by do
+    json.id resource.review_notes_updated_by.id
+    json.name resource.review_notes_updated_by.name
+  end
+end
+json.account_id resource.account_id
+json.message_id resource.message_id
+if resource.contact
+  json.contact do
+    json.partial! 'api/v1/models/contact', formats: [:json], resource: resource.contact
+  end
+end
+json.conversation_id resource.conversation.display_id
+if resource.assigned_agent
+  json.assigned_agent do
+    json.partial! 'api/v1/models/agent', formats: [:json], resource: resource.assigned_agent
+  end
+end
+json.created_at resource.created_at.to_i

research/chatwoot/app/views/api/v1/models/_custom_attribute_definition.json.jbuilder

@@ -0,0 +1,12 @@
+json.id resource.id
+json.attribute_display_name resource.attribute_display_name
+json.attribute_display_type resource.attribute_display_type
+json.attribute_description resource.attribute_description
+json.attribute_key resource.attribute_key
+json.regex_pattern resource.regex_pattern
+json.regex_cue resource.regex_cue
+json.attribute_values resource.attribute_values
+json.attribute_model resource.attribute_model
+json.default_value resource.default_value
+json.created_at resource.created_at
+json.updated_at resource.updated_at

research/chatwoot/app/views/api/v1/models/_custom_filter.json.jbuilder

@@ -0,0 +1,6 @@
+json.id resource.id
+json.name resource.name
+json.filter_type resource.filter_type
+json.query resource.query
+json.created_at resource.created_at
+json.updated_at resource.updated_at

research/chatwoot/app/views/api/v1/models/_dashboard_app.json.jbuilder

@@ -0,0 +1,4 @@
+json.id resource.id
+json.title resource.title
+json.content resource.content
+json.created_at resource.created_at

research/chatwoot/app/views/api/v1/models/_hook.json.jbuilder

@@ -0,0 +1,9 @@
+json.id resource.id
+json.app_id resource.app_id
+json.status resource.enabled?
+json.inbox resource.inbox&.slice(:id, :name)
+json.account_id resource.account_id
+json.hook_type resource.hook_type
+
+json.settings resource.settings if Current.account_user&.administrator?
+json.reference_id resource.reference_id if Current.account_user&.administrator?

research/chatwoot/app/views/api/v1/models/_inbox.json.jbuilder

@@ -0,0 +1,137 @@
+json.id resource.id
+json.avatar_url resource.try(:avatar_url)
+json.channel_id resource.channel_id
+json.name resource.name
+json.channel_type resource.channel_type
+json.greeting_enabled resource.greeting_enabled
+json.greeting_message resource.greeting_message
+json.working_hours_enabled resource.working_hours_enabled
+json.enable_email_collect resource.enable_email_collect
+json.csat_survey_enabled resource.csat_survey_enabled
+json.csat_config resource.csat_config
+json.enable_auto_assignment resource.enable_auto_assignment
+json.auto_assignment_config resource.auto_assignment_config
+json.out_of_office_message resource.out_of_office_message
+json.working_hours resource.weekly_schedule
+json.timezone resource.timezone
+json.callback_webhook_url resource.callback_webhook_url
+json.allow_messages_after_resolved resource.allow_messages_after_resolved
+json.lock_to_single_conversation resource.lock_to_single_conversation
+json.sender_name_type resource.sender_name_type
+json.business_name resource.business_name
+
+if resource.portal.present?
+  json.help_center do
+    json.name resource.portal.name
+    json.slug resource.portal.slug
+  end
+end
+
+## Channel specific settings
+## TODO : Clean up and move the attributes into channel sub section
+
+json.tweets_enabled resource.channel.try(:tweets_enabled) if resource.twitter?
+
+## WebWidget Attributes
+json.allowed_domains resource.channel.try(:allowed_domains)
+json.widget_color resource.channel.try(:widget_color)
+json.website_url resource.channel.try(:website_url)
+json.hmac_mandatory resource.channel.try(:hmac_mandatory)
+json.welcome_title resource.channel.try(:welcome_title)
+json.welcome_tagline resource.channel.try(:welcome_tagline)
+json.web_widget_script resource.channel.try(:web_widget_script)
+json.website_token resource.channel.try(:website_token)
+json.selected_feature_flags resource.channel.try(:selected_feature_flags)
+json.reply_time resource.channel.try(:reply_time)
+if resource.web_widget?
+  json.hmac_token resource.channel.try(:hmac_token) if Current.account_user&.administrator?
+  json.pre_chat_form_enabled resource.channel.try(:pre_chat_form_enabled)
+  json.pre_chat_form_options resource.channel.try(:pre_chat_form_options)
+  json.continuity_via_email resource.channel.try(:continuity_via_email)
+end
+
+## Facebook Attributes
+if resource.facebook?
+  json.page_id resource.channel.try(:page_id)
+  json.reauthorization_required resource.channel.try(:reauthorization_required?)
+end
+
+## Instagram Attributes
+json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.instagram?
+json.instagram_id resource.channel.try(:instagram_id) if resource.instagram?
+
+## Tiktok Attributes
+json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.tiktok?
+
+## Twilio Attributes
+json.messaging_service_sid resource.channel.try(:messaging_service_sid)
+json.phone_number resource.channel.try(:phone_number)
+json.medium resource.channel.try(:medium) if resource.twilio?
+if resource.twilio?
+  json.content_templates resource.channel.try(:content_templates)
+  if Current.account_user&.administrator?
+    json.auth_token resource.channel.try(:auth_token)
+    json.account_sid resource.channel.try(:account_sid)
+  end
+end
+
+if resource.email?
+  ## Email Channel Attributes
+  json.email resource.channel.try(:email)
+  json.forwarding_enabled ENV.fetch('MAILER_INBOUND_EMAIL_DOMAIN', '').present?
+  json.forward_to_email resource.channel.try(:forward_to_email) if ENV.fetch('MAILER_INBOUND_EMAIL_DOMAIN', '').present?
+
+  ## IMAP
+  if Current.account_user&.administrator?
+    json.imap_login resource.channel.try(:imap_login)
+    json.imap_password resource.channel.try(:imap_password)
+    json.imap_address resource.channel.try(:imap_address)
+    json.imap_port resource.channel.try(:imap_port)
+    json.imap_enabled resource.channel.try(:imap_enabled)
+    json.imap_enable_ssl resource.channel.try(:imap_enable_ssl)
+
+    if resource.channel.try(:microsoft?) || resource.channel.try(:google?) || resource.channel.try(:legacy_google?)
+      json.reauthorization_required resource.channel.try(:provider_config).empty? || resource.channel.try(:reauthorization_required?)
+    end
+  end
+
+  ## SMTP
+  if Current.account_user&.administrator?
+    json.smtp_login resource.channel.try(:smtp_login)
+    json.smtp_password resource.channel.try(:smtp_password)
+    json.smtp_address resource.channel.try(:smtp_address)
+    json.smtp_port resource.channel.try(:smtp_port)
+    json.smtp_enabled resource.channel.try(:smtp_enabled)
+    json.smtp_domain resource.channel.try(:smtp_domain)
+    json.smtp_enable_ssl_tls resource.channel.try(:smtp_enable_ssl_tls)
+    json.smtp_enable_starttls_auto resource.channel.try(:smtp_enable_starttls_auto)
+    json.smtp_openssl_verify_mode resource.channel.try(:smtp_openssl_verify_mode)
+    json.smtp_authentication resource.channel.try(:smtp_authentication)
+  end
+end
+
+## API Channel Attributes
+if resource.api?
+  json.hmac_token resource.channel.try(:hmac_token) if Current.account_user&.administrator?
+  json.webhook_url resource.channel.try(:webhook_url)
+  json.inbox_identifier resource.channel.try(:identifier)
+  json.additional_attributes resource.channel.try(:additional_attributes)
+end
+
+json.provider resource.channel.try(:provider)
+
+## Telegram Attributes
+json.bot_name resource.channel.try(:bot_name) if resource.telegram?
+
+### WhatsApp Channel
+if resource.whatsapp?
+  json.message_templates resource.channel.try(:message_templates)
+  json.provider_config resource.channel.try(:provider_config) if Current.account_user&.administrator?
+  json.reauthorization_required resource.channel.try(:reauthorization_required?)
+end
+
+## Voice Channel Attributes
+if resource.channel_type == 'Channel::Voice'
+  json.voice_call_webhook_url resource.channel.try(:voice_call_webhook_url)
+  json.voice_status_webhook_url resource.channel.try(:voice_status_webhook_url)
+end

research/chatwoot/app/views/api/v1/models/_inbox_slim.json.jbuilder

@@ -0,0 +1,6 @@
+json.id resource.id
+json.avatar_url resource.try(:avatar_url)
+json.channel_id resource.channel_id
+json.name resource.name
+json.channel_type resource.channel_type
+json.provider resource.channel.try(:provider)

research/chatwoot/app/views/api/v1/models/_macro.json.jbuilder

@@ -0,0 +1,19 @@
+json.id macro.id
+json.name macro.name
+json.visibility macro.visibility
+
+if macro.created_by.present?
+  json.created_by do
+    json.partial! 'api/v1/models/agent', formats: [:json], resource: macro.created_by
+  end
+end
+
+if macro.updated_by.present?
+  json.updated_by do
+    json.partial! 'api/v1/models/agent', formats: [:json], resource: macro.updated_by
+  end
+end
+
+json.account_id macro.account_id
+json.actions macro.actions
+json.files macro.file_base_data if macro.files.any?

research/chatwoot/app/views/api/v1/models/_message.json.jbuilder

@@ -0,0 +1,14 @@
+json.id message.id
+json.content message.content
+json.inbox_id message.inbox_id
+json.echo_id message.echo_id if message.echo_id
+json.conversation_id message.conversation.display_id
+json.message_type message.message_type_before_type_cast
+json.content_type message.content_type
+json.status message.status
+json.content_attributes message.content_attributes
+json.created_at message.created_at.to_i
+json.private message.private
+json.source_id message.source_id
+json.sender message.sender.push_event_data if message.sender
+json.attachments message.attachments.map(&:push_event_data) if message.attachments.present?

research/chatwoot/app/views/api/v1/models/_note.json.jbuilder

@@ -0,0 +1,11 @@
+json.id resource.id
+json.content resource.content
+json.account_id json.account_id
+json.contact_id json.contact_id
+if resource.user.present?
+  json.user do
+    json.partial! 'api/v1/models/agent', formats: [:json], resource: resource.user
+  end
+end
+json.created_at resource.created_at.to_i
+json.updated_at resource.updated_at.to_i

research/chatwoot/app/views/api/v1/models/_portal_config.json.jbuilder

@@ -0,0 +1,3 @@
+json.code locale
+json.articles_count portal.articles.search({ locale: locale }).size
+json.categories_count portal.categories.search_by_locale(locale).size

research/chatwoot/app/views/api/v1/models/_team.json.jbuilder

@@ -0,0 +1,6 @@
+json.id resource.id
+json.name resource.name
+json.description resource.description
+json.allow_auto_assign resource.allow_auto_assign
+json.account_id resource.account_id
+json.is_member Current.user.teams.include?(resource)

research/chatwoot/app/views/api/v1/models/_user.json.jbuilder

@@ -0,0 +1,35 @@
+json.access_token resource.access_token.token
+json.account_id resource.active_account_user&.account_id
+json.available_name resource.available_name
+json.avatar_url resource.avatar_url
+json.confirmed resource.confirmed?
+json.display_name resource.display_name
+json.message_signature resource.message_signature
+json.email resource.email
+json.hmac_identifier resource.hmac_identifier if GlobalConfig.get('CHATWOOT_INBOX_HMAC_KEY')['CHATWOOT_INBOX_HMAC_KEY'].present?
+json.id resource.id
+json.inviter_id resource.active_account_user&.inviter_id
+json.name resource.name
+json.provider resource.provider
+json.pubsub_token resource.pubsub_token
+json.custom_attributes resource.custom_attributes if resource.custom_attributes.present?
+json.role resource.active_account_user&.role
+json.ui_settings resource.ui_settings
+json.uid resource.uid
+json.type resource.type
+json.accounts do
+  json.array! resource.account_users do |account_user|
+    json.id account_user.account_id
+    json.name account_user.account.name
+    json.status account_user.account.status
+    json.active_at account_user.active_at
+    json.role account_user.role
+    json.permissions account_user.permissions
+    # the actual availability user has configured
+    json.availability account_user.availability
+    # availability derived from presence
+    json.availability_status account_user.availability_status
+    json.auto_offline account_user.auto_offline
+    json.partial! 'api/v1/models/account_user', account_user: account_user if ChatwootApp.enterprise?
+  end
+end

research/chatwoot/app/views/api/v1/models/_widget_message.json.jbuilder

@@ -0,0 +1,9 @@
+json.id resource.id
+json.content resource.content
+json.message_type resource.message_type_before_type_cast
+json.content_type resource.content_type
+json.content_attributes resource.content_attributes
+json.created_at resource.created_at.to_i
+json.conversation_id resource.conversation.display_id
+json.attachments resource.attachments.map(&:push_event_data) if resource.attachments.present?
+json.sender resource.sender.push_event_data if resource.sender