Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/services/twitter/webhooks_base_service.rb

@@ -0,0 +1,35 @@
+class Twitter::WebhooksBaseService
+  private
+
+  def profile_id
+    payload[:for_user_id]
+  end
+
+  def additional_contact_attributes(user)
+    {
+      screen_name: user['screen_name'],
+      location: user['location'],
+      url: user['url'],
+      description: user['description'],
+      followers_count: user['followers_count'],
+      friends_count: user['friends_count']
+    }
+  end
+
+  def set_inbox
+    twitter_profile = ::Channel::TwitterProfile.find_by(profile_id: profile_id)
+    @inbox = ::Inbox.find_by!(channel: twitter_profile)
+  end
+
+  def find_or_create_contact(user)
+    @contact_inbox = @inbox.contact_inboxes.where(source_id: user['id']).first
+    @contact = @contact_inbox.contact if @contact_inbox
+    return if @contact
+
+    @contact_inbox = @inbox.channel.create_contact_inbox(
+      user['id'], user['name'], additional_contact_attributes(user)
+    )
+    @contact = @contact_inbox.contact
+    Avatar::AvatarFromUrlJob.perform_later(@contact, user['profile_image_url']) if user['profile_image_url']
+  end
+end