Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/services/twitter/send_on_twitter_service.rb

@@ -0,0 +1,64 @@
+class Twitter::SendOnTwitterService < Base::SendOnChannelService
+  pattr_initialize [:message!]
+
+  private
+
+  delegate :additional_attributes, to: :contact
+
+  def channel_class
+    Channel::TwitterProfile
+  end
+
+  def perform_reply
+    conversation_type == 'tweet' ? send_tweet_reply : send_direct_message
+  end
+
+  def twitter_client
+    Twitty::Facade.new do |config|
+      config.consumer_key = ENV.fetch('TWITTER_CONSUMER_KEY', nil)
+      config.consumer_secret = ENV.fetch('TWITTER_CONSUMER_SECRET', nil)
+      config.access_token = channel.twitter_access_token
+      config.access_token_secret = channel.twitter_access_token_secret
+      config.base_url = 'https://api.twitter.com'
+      config.environment = ENV.fetch('TWITTER_ENVIRONMENT', '')
+    end
+  end
+
+  def conversation_type
+    conversation.additional_attributes['type']
+  end
+
+  def screen_name
+    return "@#{reply_to_message.inbox.name}" if reply_to_message.outgoing?
+
+    "@#{reply_to_message.sender&.additional_attributes.try(:[], 'screen_name') || ''}"
+  end
+
+  def send_direct_message
+    twitter_client.send_direct_message(
+      recipient_id: contact_inbox.source_id,
+      message: message.outgoing_content
+    )
+  end
+
+  def reply_to_message
+    @reply_to_message ||= if message.in_reply_to
+                            conversation.messages.find(message.in_reply_to)
+                          else
+                            conversation.messages.incoming.last
+                          end
+  end
+
+  def send_tweet_reply
+    response = twitter_client.send_tweet_reply(
+      reply_to_tweet_id: reply_to_message.source_id,
+      tweet: "#{screen_name} #{message.outgoing_content}"
+    )
+    if response.status == '200'
+      tweet_data = response.body
+      message.update!(source_id: tweet_data['id_str'])
+    else
+      Rails.logger.error "TWITTER_TWEET_REPLY_ERROR #{response.body}"
+    end
+  end
+end