Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/services/telegram/send_on_telegram_service.rb

@@ -0,0 +1,22 @@
+class Telegram::SendOnTelegramService < Base::SendOnChannelService
+  private
+
+  def channel_class
+    Channel::Telegram
+  end
+
+  def perform_reply
+    ## send reply to telegram message api
+    # https://core.telegram.org/bots/api#sendmessage
+    message_id = channel.send_message_on_telegram(message)
+    message.update!(source_id: message_id) if message_id.present?
+  end
+
+  def inbox
+    @inbox ||= message.inbox
+  end
+
+  def channel
+    @channel ||= inbox.channel
+  end
+end