Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/services/message_templates/template/csat_survey.rb

@@ -0,0 +1,40 @@
+class MessageTemplates::Template::CsatSurvey
+  pattr_initialize [:conversation!]
+
+  def perform
+    ActiveRecord::Base.transaction do
+      conversation.messages.create!(csat_survey_message_params)
+    end
+  end
+
+  private
+
+  delegate :contact, :account, :inbox, to: :conversation
+
+  def message_content
+    return I18n.t('conversations.templates.csat_input_message_body') if csat_config.blank? || csat_config['message'].blank?
+
+    csat_config['message']
+  end
+
+  def csat_survey_message_params
+    {
+      account_id: @conversation.account_id,
+      inbox_id: @conversation.inbox_id,
+      message_type: :template,
+      content_type: :input_csat,
+      content: message_content,
+      content_attributes: content_attributes
+    }
+  end
+
+  def csat_config
+    inbox.csat_config || {}
+  end
+
+  def content_attributes
+    {
+      display_type: csat_config['display_type'] || 'emoji'
+    }
+  end
+end