Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/services/message_templates/template/auto_resolve.rb

@@ -0,0 +1,42 @@
+class MessageTemplates::Template::AutoResolve
+  pattr_initialize [:conversation!]
+
+  def perform
+    return if conversation.account.auto_resolve_message.blank?
+
+    if within_messaging_window?
+      conversation.messages.create!(auto_resolve_message_params)
+    else
+      create_auto_resolve_not_sent_activity_message
+    end
+  end
+
+  private
+
+  delegate :contact, :account, to: :conversation
+  delegate :inbox, to: :message
+
+  def within_messaging_window?
+    conversation.can_reply?
+  end
+
+  def create_auto_resolve_not_sent_activity_message
+    content = I18n.t('conversations.activity.auto_resolve.not_sent_due_to_messaging_window')
+    activity_message_params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params) if content
+  end
+
+  def auto_resolve_message_params
+    {
+      account_id: @conversation.account_id,
+      inbox_id: @conversation.inbox_id,
+      message_type: :template,
+      content: account.auto_resolve_message
+    }
+  end
+end