Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/services/crm/leadsquared/setup_service.rb

@@ -0,0 +1,109 @@
+class Crm::Leadsquared::SetupService
+  def initialize(hook)
+    @hook = hook
+    credentials = @hook.settings
+
+    @access_key = credentials['access_key']
+    @secret_key = credentials['secret_key']
+
+    @client = Crm::Leadsquared::Api::BaseClient.new(@access_key, @secret_key, 'https://api.leadsquared.com/v2/')
+    @activity_client = Crm::Leadsquared::Api::ActivityClient.new(@access_key, @secret_key, 'https://api.leadsquared.com/v2/')
+  end
+
+  def setup
+    setup_endpoint
+    setup_activity
+  rescue Crm::Leadsquared::Api::BaseClient::ApiError => e
+    ChatwootExceptionTracker.new(e, account: @hook.account).capture_exception
+    Rails.logger.error "LeadSquared API error in setup: #{e.message}"
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: @hook.account).capture_exception
+    Rails.logger.error "Error during LeadSquared setup: #{e.message}"
+  end
+
+  def setup_endpoint
+    response = @client.get('Authentication.svc/UserByAccessKey.Get')
+    endpoint_host = response['LSQCommonServiceURLs']['api']
+    app_host = response['LSQCommonServiceURLs']['app']
+    timezone = response['TimeZone']
+
+    endpoint_url = "https://#{endpoint_host}/v2/"
+    app_url = "https://#{app_host}/"
+
+    update_hook_settings({ :endpoint_url => endpoint_url, :app_url => app_url, :timezone => timezone })
+
+    # replace the clients
+    @client = Crm::Leadsquared::Api::BaseClient.new(@access_key, @secret_key, endpoint_url)
+    @activity_client = Crm::Leadsquared::Api::ActivityClient.new(@access_key, @secret_key, endpoint_url)
+  end
+
+  private
+
+  def setup_activity
+    existing_types = @activity_client.fetch_activity_types
+    return if existing_types.blank?
+
+    activity_codes = setup_activity_types(existing_types)
+    return if activity_codes.blank?
+
+    update_hook_settings(activity_codes)
+
+    activity_codes
+  end
+
+  def setup_activity_types(existing_types)
+    activity_codes = {}
+
+    activity_types.each do |activity_type|
+      activity_id = find_or_create_activity_type(activity_type, existing_types)
+
+      if activity_id.present?
+        activity_codes[activity_type[:setting_key]] = activity_id.to_i
+      else
+        Rails.logger.error "Failed to find or create activity type: #{activity_type[:name]}"
+      end
+    end
+
+    activity_codes
+  end
+
+  def find_or_create_activity_type(activity_type, existing_types)
+    existing = existing_types.find { |t| t['ActivityEventName'] == activity_type[:name] }
+
+    if existing
+      existing['ActivityEvent'].to_i
+    else
+      @activity_client.create_activity_type(
+        name: activity_type[:name],
+        score: activity_type[:score],
+        direction: activity_type[:direction]
+      )
+    end
+  end
+
+  def update_hook_settings(params)
+    @hook.settings = @hook.settings.merge(params)
+    @hook.save!
+  end
+
+  def activity_types
+    [
+      {
+        name: "#{brand_name} Conversation Started",
+        score: @hook.settings['conversation_activity_score'].to_i || 0,
+        direction: 0,
+        setting_key: 'conversation_activity_code'
+      },
+      {
+        name: "#{brand_name} Conversation Transcript",
+        score: @hook.settings['transcript_activity_score'].to_i || 0,
+        direction: 0,
+        setting_key: 'transcript_activity_code'
+      }
+    ].freeze
+  end
+
+  def brand_name
+    ::GlobalConfig.get('BRAND_NAME')['BRAND_NAME'].presence || 'Chatwoot'
+  end
+end