Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/services/account_deletion_service.rb

@@ -0,0 +1,52 @@
+class AccountDeletionService
+  SOFT_DELETE_EMAIL_DOMAIN = '@chatwoot-deleted.invalid'.freeze
+
+  attr_reader :account, :soft_deleted_users
+
+  def initialize(account:)
+    @account = account
+    @soft_deleted_users = []
+  end
+
+  def perform
+    Rails.logger.info("Deleting account #{account.id} - #{account.name} that was marked for deletion")
+
+    soft_delete_orphaned_users
+    send_compliance_notification
+    DeleteObjectJob.perform_later(account)
+  end
+
+  private
+
+  def send_compliance_notification
+    AdministratorNotifications::AccountComplianceMailer.with(
+      account: account,
+      soft_deleted_users: soft_deleted_users
+    ).account_deleted(account).deliver_later
+  end
+
+  def soft_delete_orphaned_users
+    account.users.each do |user|
+      # Skip users who are still associated with another account.
+      next if user.account_users.where.not(account_id: account.id).exists?
+
+      original_email = user.email
+      user.email = soft_deleted_email_for(user)
+      user.skip_reconfirmation!
+      user.save!
+
+      user_info = {
+        id: user.id.to_s,
+        original_email: original_email
+      }
+
+      soft_deleted_users << user_info
+
+      Rails.logger.info("Soft deleted user #{user.id} with email #{original_email}")
+    end
+  end
+
+  def soft_deleted_email_for(user)
+    "#{user.id}#{SOFT_DELETE_EMAIL_DOMAIN}"
+  end
+end