Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/presenters/inbox/event_data_presenter.rb

@@ -0,0 +1,35 @@
+class Inbox::EventDataPresenter < SimpleDelegator
+  def push_data
+    {
+      # Conversation thread config
+      allow_messages_after_resolved: allow_messages_after_resolved,
+      lock_to_single_conversation: lock_to_single_conversation,
+
+      # Auto Assignment config
+      auto_assignment_config: auto_assignment_config,
+      enable_auto_assignment: enable_auto_assignment,
+
+      # Feature flag for message events
+      enable_email_collect: enable_email_collect,
+      greeting_enabled: greeting_enabled,
+      greeting_message: greeting_message,
+      csat_survey_enabled: csat_survey_enabled,
+
+      # Outbound email sender config
+      business_name: business_name,
+      sender_name_type: sender_name_type,
+
+      # Business hour config
+      timezone: timezone,
+      out_of_office_message: out_of_office_message,
+      working_hours_enabled: working_hours_enabled,
+      working_hours: working_hours,
+
+      created_at: created_at,
+      updated_at: updated_at,
+
+      # Associated channel attributes
+      channel: channel
+    }
+  end
+end