Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/presenters/conversations/event_data_presenter.rb

@@ -0,0 +1,51 @@
+class Conversations::EventDataPresenter < SimpleDelegator
+  def push_data
+    {
+      additional_attributes: additional_attributes,
+      can_reply: can_reply?,
+      channel: inbox.try(:channel_type),
+      contact_inbox: contact_inbox,
+      id: display_id,
+      inbox_id: inbox_id,
+      messages: push_messages,
+      labels: label_list,
+      meta: push_meta,
+      status: status,
+      custom_attributes: custom_attributes,
+      snoozed_until: snoozed_until,
+      unread_count: unread_incoming_messages.count,
+      first_reply_created_at: first_reply_created_at,
+      priority: priority,
+      waiting_since: waiting_since.to_i,
+      **push_timestamps
+    }
+  end
+
+  private
+
+  def push_messages
+    [messages.chat.last&.push_event_data].compact
+  end
+
+  def push_meta
+    {
+      sender: contact.push_event_data,
+      assignee: assigned_entity&.push_event_data,
+      assignee_type: assignee_type,
+      team: team&.push_event_data,
+      hmac_verified: contact_inbox&.hmac_verified
+    }
+  end
+
+  def push_timestamps
+    {
+      agent_last_seen_at: agent_last_seen_at.to_i,
+      contact_last_seen_at: contact_last_seen_at.to_i,
+      last_activity_at: last_activity_at.to_i,
+      timestamp: last_activity_at.to_i,
+      created_at: created_at.to_i,
+      updated_at: updated_at.to_f
+    }
+  end
+end
+Conversations::EventDataPresenter.prepend_mod_with('Conversations::EventDataPresenter')