Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/policies/hook_policy.rb

@@ -0,0 +1,17 @@
+class HookPolicy < ApplicationPolicy
+  def create?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def process_event?
+    true
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end