Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/policies/article_policy.rb

@@ -0,0 +1,31 @@
+class ArticlePolicy < ApplicationPolicy
+  def index?
+    @account.users.include?(@user)
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator?
+  end
+
+  def edit?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def reorder?
+    @account_user.administrator?
+  end
+end
+
+ArticlePolicy.prepend_mod_with('ArticlePolicy')