Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/policies/application_policy.rb

@@ -0,0 +1,59 @@
+class ApplicationPolicy
+  attr_reader :user_context, :user, :record, :account, :account_user
+
+  def initialize(user_context, record)
+    @user_context = user_context
+    @user = user_context[:user]
+    @account = user_context[:account]
+    @account_user = user_context[:account_user]
+    @record = record
+  end
+
+  def index?
+    false
+  end
+
+  def show?
+    scope.exists?(id: record.id)
+  end
+
+  def create?
+    false
+  end
+
+  def new?
+    create?
+  end
+
+  def update?
+    false
+  end
+
+  def edit?
+    update?
+  end
+
+  def destroy?
+    false
+  end
+
+  def scope
+    Pundit.policy_scope!(user_context, record.class)
+  end
+
+  class Scope
+    attr_reader :user_context, :user, :scope, :account, :account_user
+
+    def initialize(user_context, scope)
+      @user_context = user_context
+      @user = user_context[:user]
+      @account = user_context[:account]
+      @account_user = user_context[:account_user]
+      @scope = scope
+    end
+
+    def resolve
+      scope
+    end
+  end
+end