Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/policies/account_policy.rb

@@ -0,0 +1,37 @@
+class AccountPolicy < ApplicationPolicy
+  def show?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def cache_keys?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def limits?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def update_active_at?
+    true
+  end
+
+  def subscription?
+    @account_user.administrator?
+  end
+
+  def checkout?
+    @account_user.administrator?
+  end
+
+  def toggle_deletion?
+    @account_user.administrator?
+  end
+
+  def topup_checkout?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/agent_bot_policy.rb

@@ -0,0 +1,29 @@
+class AgentBotPolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def avatar?
+    @account_user.administrator?
+  end
+
+  def reset_access_token?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/application_policy.rb

@@ -0,0 +1,59 @@
+class ApplicationPolicy
+  attr_reader :user_context, :user, :record, :account, :account_user
+
+  def initialize(user_context, record)
+    @user_context = user_context
+    @user = user_context[:user]
+    @account = user_context[:account]
+    @account_user = user_context[:account_user]
+    @record = record
+  end
+
+  def index?
+    false
+  end
+
+  def show?
+    scope.exists?(id: record.id)
+  end
+
+  def create?
+    false
+  end
+
+  def new?
+    create?
+  end
+
+  def update?
+    false
+  end
+
+  def edit?
+    update?
+  end
+
+  def destroy?
+    false
+  end
+
+  def scope
+    Pundit.policy_scope!(user_context, record.class)
+  end
+
+  class Scope
+    attr_reader :user_context, :user, :scope, :account, :account_user
+
+    def initialize(user_context, scope)
+      @user_context = user_context
+      @user = user_context[:user]
+      @account = user_context[:account]
+      @account_user = user_context[:account_user]
+      @scope = scope
+    end
+
+    def resolve
+      scope
+    end
+  end
+end

research/chatwoot/app/policies/article_policy.rb

@@ -0,0 +1,31 @@
+class ArticlePolicy < ApplicationPolicy
+  def index?
+    @account.users.include?(@user)
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator?
+  end
+
+  def edit?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def reorder?
+    @account_user.administrator?
+  end
+end
+
+ArticlePolicy.prepend_mod_with('ArticlePolicy')

research/chatwoot/app/policies/assignment_policy_policy.rb

@@ -0,0 +1,21 @@
+class AssignmentPolicyPolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/automation_rule_policy.rb

@@ -0,0 +1,25 @@
+class AutomationRulePolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def clone?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/campaign_policy.rb

@@ -0,0 +1,21 @@
+class CampaignPolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/captain/tasks_policy.rb

@@ -0,0 +1,21 @@
+class Captain::TasksPolicy < ApplicationPolicy
+  def rewrite?
+    true
+  end
+
+  def summarize?
+    true
+  end
+
+  def reply_suggestion?
+    true
+  end
+
+  def label_suggestion?
+    true
+  end
+
+  def follow_up?
+    true
+  end
+end

research/chatwoot/app/policies/category_policy.rb

@@ -0,0 +1,27 @@
+class CategoryPolicy < ApplicationPolicy
+  def index?
+    @account.users.include?(@user)
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator?
+  end
+
+  def edit?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end
+
+CategoryPolicy.prepend_mod_with('CategoryPolicy')

research/chatwoot/app/policies/contact_policy.rb

@@ -0,0 +1,53 @@
+class ContactPolicy < ApplicationPolicy
+  def index?
+    true
+  end
+
+  def active?
+    true
+  end
+
+  def import?
+    @account_user.administrator?
+  end
+
+  def export?
+    @account_user.administrator?
+  end
+
+  def search?
+    true
+  end
+
+  def filter?
+    true
+  end
+
+  def update?
+    true
+  end
+
+  def contactable_inboxes?
+    true
+  end
+
+  def destroy_custom_attributes?
+    true
+  end
+
+  def show?
+    true
+  end
+
+  def create?
+    true
+  end
+
+  def avatar?
+    true
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/conversation_policy.rb

@@ -0,0 +1,47 @@
+class ConversationPolicy < ApplicationPolicy
+  def index?
+    true
+  end
+
+  def destroy?
+    administrator?
+  end
+
+  def show?
+    administrator? || agent_bot? || agent_can_view_conversation?
+  end
+
+  private
+
+  def agent_can_view_conversation?
+    inbox_access? || team_access?
+  end
+
+  def administrator?
+    account_user&.administrator?
+  end
+
+  def agent_bot?
+    user.is_a?(AgentBot)
+  end
+
+  def inbox_access?
+    user.inboxes.where(account_id: account&.id).exists?(id: record.inbox_id)
+  end
+
+  def team_access?
+    return false if record.team_id.blank?
+
+    user.teams.where(account_id: account&.id).exists?(id: record.team_id)
+  end
+
+  def assigned_to_user?
+    record.assignee_id == user.id
+  end
+
+  def participant?
+    record.conversation_participants.exists?(user_id: user.id)
+  end
+end
+
+ConversationPolicy.prepend_mod_with('ConversationPolicy')

research/chatwoot/app/policies/csat_survey_response_policy.rb

@@ -0,0 +1,15 @@
+class CsatSurveyResponsePolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator?
+  end
+
+  def metrics?
+    @account_user.administrator?
+  end
+
+  def download?
+    @account_user.administrator?
+  end
+end
+
+CsatSurveyResponsePolicy.prepend_mod_with('CsatSurveyResponsePolicy')

research/chatwoot/app/policies/custom_filter_policy.rb

@@ -0,0 +1,21 @@
+class CustomFilterPolicy < ApplicationPolicy
+  def create?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def show?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def index?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def update?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def destroy?
+    @account_user.administrator? || @account_user.agent?
+  end
+end

research/chatwoot/app/policies/hook_policy.rb

@@ -0,0 +1,17 @@
+class HookPolicy < ApplicationPolicy
+  def create?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def process_event?
+    true
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/inbox_policy.rb

@@ -0,0 +1,68 @@
+class InboxPolicy < ApplicationPolicy
+  class Scope
+    attr_reader :user_context, :user, :scope, :account, :account_user
+
+    def initialize(user_context, scope)
+      @user_context = user_context
+      @user = user_context[:user]
+      @account = user_context[:account]
+      @account_user = user_context[:account_user]
+      @scope = scope
+    end
+
+    def resolve
+      user.assigned_inboxes
+    end
+  end
+
+  def index?
+    true
+  end
+
+  def show?
+    # FIXME: for agent bots, lets bring this validation to policies as well in future
+    return true if @user.is_a?(AgentBot)
+
+    Current.user.assigned_inboxes.include? record
+  end
+
+  def assignable_agents?
+    true
+  end
+
+  def agent_bot?
+    true
+  end
+
+  def campaigns?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def set_agent_bot?
+    @account_user.administrator?
+  end
+
+  def avatar?
+    @account_user.administrator?
+  end
+
+  def sync_templates?
+    @account_user.administrator?
+  end
+
+  def health?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/label_policy.rb

@@ -0,0 +1,21 @@
+class LabelPolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/macro_policy.rb

@@ -0,0 +1,37 @@
+class MacroPolicy < ApplicationPolicy
+  def index?
+    true
+  end
+
+  def create?
+    true
+  end
+
+  def show?
+    @record.global? || author?
+  end
+
+  def update?
+    author? || (@account_user.administrator? && @record.global?)
+  end
+
+  def destroy?
+    author? || orphan_record?
+  end
+
+  def execute?
+    @record.global? || author?
+  end
+
+  private
+
+  def author?
+    @record.created_by == @account_user.user
+  end
+
+  def orphan_record?
+    return @account_user.administrator? if @record.created_by.nil? && @record.global?
+
+    false
+  end
+end

research/chatwoot/app/policies/portal_policy.rb

@@ -0,0 +1,39 @@
+class PortalPolicy < ApplicationPolicy
+  def index?
+    @account.users.include?(@user)
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account.users.include?(@user)
+  end
+
+  def edit?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def logo?
+    @account_user.administrator?
+  end
+
+  def send_instructions?
+    @account_user.administrator?
+  end
+
+  def ssl_status?
+    @account.users.include?(@user)
+  end
+end
+
+PortalPolicy.prepend_mod_with('PortalPolicy')

research/chatwoot/app/policies/report_policy.rb

@@ -0,0 +1,7 @@
+class ReportPolicy < ApplicationPolicy
+  def view?
+    @account_user.administrator?
+  end
+end
+
+ReportPolicy.prepend_mod_with('ReportPolicy')

research/chatwoot/app/policies/team_member_policy.rb

@@ -0,0 +1,17 @@
+class TeamMemberPolicy < ApplicationPolicy
+  def index?
+    true
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/team_policy.rb

@@ -0,0 +1,21 @@
+class TeamPolicy < ApplicationPolicy
+  def index?
+    true
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    true
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/user_policy.rb

@@ -0,0 +1,21 @@
+class UserPolicy < ApplicationPolicy
+  def index?
+    true
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def bulk_create?
+    @account_user.administrator?
+  end
+end

research/chatwoot/app/policies/webhook_policy.rb

@@ -0,0 +1,17 @@
+class WebhookPolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+end