Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/working_hour.rb

@@ -0,0 +1,93 @@
+# == Schema Information
+#
+# Table name: working_hours
+#
+#  id             :bigint           not null, primary key
+#  close_hour     :integer
+#  close_minutes  :integer
+#  closed_all_day :boolean          default(FALSE)
+#  day_of_week    :integer          not null
+#  open_all_day   :boolean          default(FALSE)
+#  open_hour      :integer
+#  open_minutes   :integer
+#  created_at     :datetime         not null
+#  updated_at     :datetime         not null
+#  account_id     :bigint
+#  inbox_id       :bigint
+#
+# Indexes
+#
+#  index_working_hours_on_account_id  (account_id)
+#  index_working_hours_on_inbox_id    (inbox_id)
+#
+class WorkingHour < ApplicationRecord
+  belongs_to :inbox
+
+  before_validation :ensure_open_all_day_hours
+  before_save :assign_account
+
+  validates :open_hour,     presence: true, unless: :closed_all_day?
+  validates :open_minutes,  presence: true, unless: :closed_all_day?
+  validates :close_hour,    presence: true, unless: :closed_all_day?
+  validates :close_minutes, presence: true, unless: :closed_all_day?
+
+  validates :open_hour,     inclusion: 0..23, unless: :closed_all_day?
+  validates :close_hour,    inclusion: 0..23, unless: :closed_all_day?
+  validates :open_minutes,  inclusion: 0..59, unless: :closed_all_day?
+  validates :close_minutes, inclusion: 0..59, unless: :closed_all_day?
+
+  validate :close_after_open, unless: :closed_all_day?
+  validate :open_all_day_and_closed_all_day
+
+  def self.today
+    # While getting the day of the week, consider the timezone as well. `first` would
+    # return the first working hour from the list of working hours available per week.
+    inbox = first.inbox
+    find_by(day_of_week: Time.zone.now.in_time_zone(inbox.timezone).to_date.wday)
+  end
+
+  def open_at?(time)
+    return false if closed_all_day?
+
+    open_time = Time.zone.now.in_time_zone(inbox.timezone).change({ hour: open_hour, min: open_minutes })
+    close_time = Time.zone.now.in_time_zone(inbox.timezone).change({ hour: close_hour, min: close_minutes })
+
+    time.between?(open_time, close_time)
+  end
+
+  def open_now?
+    inbox_time = Time.zone.now.in_time_zone(inbox.timezone)
+    open_at?(inbox_time)
+  end
+
+  def closed_now?
+    !open_now?
+  end
+
+  private
+
+  def assign_account
+    self.account_id = inbox.account_id
+  end
+
+  def close_after_open
+    return unless open_hour.hours + open_minutes.minutes >= close_hour.hours + close_minutes.minutes
+
+    errors.add(:close_hour, 'Closing time cannot be before opening time')
+  end
+
+  def ensure_open_all_day_hours
+    return unless open_all_day?
+
+    self.open_hour = 0
+    self.open_minutes = 0
+    self.close_hour = 23
+    self.close_minutes = 59
+  end
+
+  def open_all_day_and_closed_all_day
+    return unless open_all_day? && closed_all_day?
+
+    errors.add(:base, 'open_all_day and closed_all_day cannot be true at the same time')
+  end
+end