Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/team.rb

@@ -0,0 +1,70 @@
+# == Schema Information
+#
+# Table name: teams
+#
+#  id                :bigint           not null, primary key
+#  allow_auto_assign :boolean          default(TRUE)
+#  description       :text
+#  name              :string           not null
+#  created_at        :datetime         not null
+#  updated_at        :datetime         not null
+#  account_id        :bigint           not null
+#
+# Indexes
+#
+#  index_teams_on_account_id           (account_id)
+#  index_teams_on_name_and_account_id  (name,account_id) UNIQUE
+#
+class Team < ApplicationRecord
+  include AccountCacheRevalidator
+
+  belongs_to :account
+  has_many :team_members, dependent: :destroy_async
+  has_many :members, through: :team_members, source: :user
+  has_many :conversations, dependent: :nullify
+
+  validates :name,
+            presence: { message: I18n.t('errors.validations.presence') },
+            uniqueness: { scope: :account_id }
+
+  before_validation do
+    self.name = name.downcase if attribute_present?('name')
+  end
+
+  # Adds multiple members to the team
+  # @param user_ids [Array<Integer>] Array of user IDs to add as members
+  # @return [Array<User>] Array of newly added members
+  def add_members(user_ids)
+    team_members_to_create = user_ids.map { |user_id| { user_id: user_id } }
+    created_members = team_members.create(team_members_to_create)
+    added_users = created_members.filter_map(&:user)
+
+    update_account_cache
+    added_users
+  end
+
+  # Removes multiple members from the team
+  # @param user_ids [Array<Integer>] Array of user IDs to remove
+  # @return [void]
+  def remove_members(user_ids)
+    team_members.where(user_id: user_ids).destroy_all
+    update_account_cache
+  end
+
+  def messages
+    account.messages.where(conversation_id: conversations.pluck(:id))
+  end
+
+  def reporting_events
+    account.reporting_events.where(conversation_id: conversations.pluck(:id))
+  end
+
+  def push_event_data
+    {
+      id: id,
+      name: name
+    }
+  end
+end
+
+Team.include_mod_with('Audit::Team')