Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/reporting_event.rb

@@ -0,0 +1,55 @@
+# == Schema Information
+#
+# Table name: reporting_events
+#
+#  id                      :bigint           not null, primary key
+#  event_end_time          :datetime
+#  event_start_time        :datetime
+#  name                    :string
+#  value                   :float
+#  value_in_business_hours :float
+#  created_at              :datetime         not null
+#  updated_at              :datetime         not null
+#  account_id              :integer
+#  conversation_id         :integer
+#  inbox_id                :integer
+#  user_id                 :integer
+#
+# Indexes
+#
+#  index_reporting_events_on_account_id            (account_id)
+#  index_reporting_events_on_conversation_id       (conversation_id)
+#  index_reporting_events_on_created_at            (created_at)
+#  index_reporting_events_on_inbox_id              (inbox_id)
+#  index_reporting_events_on_name                  (name)
+#  index_reporting_events_on_user_id               (user_id)
+#  reporting_events__account_id__name__created_at  (account_id,name,created_at)
+#
+
+class ReportingEvent < ApplicationRecord
+  validates :account_id, presence: true
+  validates :name, presence: true
+  validates :value, presence: true
+
+  belongs_to :account
+  belongs_to :user, optional: true
+  belongs_to :inbox, optional: true
+  belongs_to :conversation, optional: true
+
+  # Scopes for filtering
+  scope :filter_by_date_range, lambda { |range|
+    where(created_at: range) if range.present?
+  }
+
+  scope :filter_by_inbox_id, lambda { |inbox_id|
+    where(inbox_id: inbox_id) if inbox_id.present?
+  }
+
+  scope :filter_by_user_id, lambda { |user_id|
+    where(user_id: user_id) if user_id.present?
+  }
+
+  scope :filter_by_name, lambda { |name|
+    where(name: name) if name.present?
+  }
+end