Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/portal.rb

@@ -0,0 +1,74 @@
+# == Schema Information
+#
+# Table name: portals
+#
+#  id                    :bigint           not null, primary key
+#  archived              :boolean          default(FALSE)
+#  color                 :string
+#  config                :jsonb
+#  custom_domain         :string
+#  header_text           :text
+#  homepage_link         :string
+#  name                  :string           not null
+#  page_title            :string
+#  slug                  :string           not null
+#  ssl_settings          :jsonb            not null
+#  created_at            :datetime         not null
+#  updated_at            :datetime         not null
+#  account_id            :integer          not null
+#  channel_web_widget_id :bigint
+#
+# Indexes
+#
+#  index_portals_on_channel_web_widget_id  (channel_web_widget_id)
+#  index_portals_on_custom_domain          (custom_domain) UNIQUE
+#  index_portals_on_slug                   (slug) UNIQUE
+#
+class Portal < ApplicationRecord
+  include Rails.application.routes.url_helpers
+
+  belongs_to :account
+  has_many :categories, dependent: :destroy_async
+  has_many :folders,  through: :categories
+  has_many :articles, dependent: :destroy_async
+  has_one_attached :logo
+  has_many :inboxes, dependent: :nullify
+  belongs_to :channel_web_widget, class_name: 'Channel::WebWidget', optional: true
+
+  before_validation -> { normalize_empty_string_to_nil(%i[custom_domain homepage_link]) }
+  validates :account_id, presence: true
+  validates :name, presence: true
+  validates :slug, presence: true, uniqueness: true
+  validates :custom_domain, uniqueness: true, allow_nil: true
+  validate :config_json_format
+
+  scope :active, -> { where(archived: false) }
+
+  CONFIG_JSON_KEYS = %w[allowed_locales default_locale website_token].freeze
+
+  def file_base_data
+    {
+      id: logo.id,
+      portal_id: id,
+      file_type: logo.content_type,
+      account_id: account_id,
+      file_url: url_for(logo),
+      blob_id: logo.blob.signed_id,
+      filename: logo.filename.to_s
+    }
+  end
+
+  def default_locale
+    config['default_locale'] || 'en'
+  end
+
+  private
+
+  def config_json_format
+    config['default_locale'] = default_locale
+    denied_keys = config.keys - CONFIG_JSON_KEYS
+    errors.add(:cofig, "in portal on #{denied_keys.join(',')} is not supported.") if denied_keys.any?
+  end
+end
+
+Portal.include_mod_with('Concerns::Portal')