Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/macro.rb

@@ -0,0 +1,78 @@
+# == Schema Information
+#
+# Table name: macros
+#
+#  id            :bigint           not null, primary key
+#  actions       :jsonb            not null
+#  name          :string           not null
+#  visibility    :integer          default("personal")
+#  created_at    :datetime         not null
+#  updated_at    :datetime         not null
+#  account_id    :bigint           not null
+#  created_by_id :bigint
+#  updated_by_id :bigint
+#
+# Indexes
+#
+#  index_macros_on_account_id  (account_id)
+#
+class Macro < ApplicationRecord
+  include Rails.application.routes.url_helpers
+
+  belongs_to :account
+  belongs_to :created_by,
+             class_name: :User, optional: true, inverse_of: :macros
+  belongs_to :updated_by,
+             class_name: :User, optional: true
+  has_many_attached :files
+
+  enum visibility: { personal: 0, global: 1 }
+
+  validate :json_actions_format
+
+  ACTIONS_ATTRS = %w[send_message add_label assign_team assign_agent mute_conversation change_status remove_label remove_assigned_team
+                     resolve_conversation snooze_conversation change_priority send_email_transcript send_attachment
+                     add_private_note send_webhook_event].freeze
+
+  def set_visibility(user, params)
+    self.visibility = params[:visibility]
+    self.visibility = :personal if user.agent?
+  end
+
+  def self.with_visibility(user, _params)
+    records = Current.account.macros.global
+    records = records.or(personal.where(created_by_id: user.id, account_id: Current.account.id))
+    records.order(:id)
+  end
+
+  def self.current_page(params)
+    params[:page] || 1
+  end
+
+  def file_base_data
+    files.map do |file|
+      {
+        id: file.id,
+        macro_id: id,
+        file_type: file.content_type,
+        account_id: account_id,
+        file_url: url_for(file),
+        blob_id: file.blob_id,
+        filename: file.filename.to_s
+      }
+    end
+  end
+
+  private
+
+  def json_actions_format
+    return if actions.blank?
+
+    attributes = actions.map { |obj, _| obj['action_name'] }
+    actions = attributes - ACTIONS_ATTRS
+
+    errors.add(:actions, "Macro execution actions #{actions.join(',')} not supported.") if actions.any?
+  end
+end
+
+Macro.include_mod_with('Audit::Macro')