Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/label.rb

@@ -0,0 +1,56 @@
+# == Schema Information
+#
+# Table name: labels
+#
+#  id              :bigint           not null, primary key
+#  color           :string           default("#1f93ff"), not null
+#  description     :text
+#  show_on_sidebar :boolean
+#  title           :string
+#  created_at      :datetime         not null
+#  updated_at      :datetime         not null
+#  account_id      :bigint
+#
+# Indexes
+#
+#  index_labels_on_account_id            (account_id)
+#  index_labels_on_title_and_account_id  (title,account_id) UNIQUE
+#
+class Label < ApplicationRecord
+  include RegexHelper
+  include AccountCacheRevalidator
+
+  belongs_to :account
+
+  validates :title,
+            presence: { message: I18n.t('errors.validations.presence') },
+            format: { with: UNICODE_CHARACTER_NUMBER_HYPHEN_UNDERSCORE },
+            uniqueness: { scope: :account_id }
+
+  after_update_commit :update_associated_models
+  default_scope { order(:title) }
+
+  before_validation do
+    self.title = title.downcase if attribute_present?('title')
+  end
+
+  def conversations
+    account.conversations.tagged_with(title)
+  end
+
+  def messages
+    account.messages.where(conversation_id: conversations.pluck(:id))
+  end
+
+  def reporting_events
+    account.reporting_events.where(conversation_id: conversations.pluck(:id))
+  end
+
+  private
+
+  def update_associated_models
+    return unless title_previously_changed?
+
+    Labels::UpdateJob.perform_later(title, title_previously_was, account_id)
+  end
+end