Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/data_import.rb

@@ -0,0 +1,35 @@
+# == Schema Information
+#
+# Table name: data_imports
+#
+#  id                :bigint           not null, primary key
+#  data_type         :string           not null
+#  processed_records :integer
+#  processing_errors :text
+#  status            :integer          default("pending"), not null
+#  total_records     :integer
+#  created_at        :datetime         not null
+#  updated_at        :datetime         not null
+#  account_id        :bigint           not null
+#
+# Indexes
+#
+#  index_data_imports_on_account_id  (account_id)
+#
+class DataImport < ApplicationRecord
+  belongs_to :account
+  validates :data_type, inclusion: { in: ['contacts'], message: I18n.t('errors.data_import.data_type.invalid') }
+  enum status: { pending: 0, processing: 1, completed: 2, failed: 3 }
+
+  has_one_attached :import_file
+  has_one_attached :failed_records
+
+  after_create_commit :process_data_import
+
+  private
+
+  def process_data_import
+    # we wait for the file to be uploaded to the cloud
+    DataImportJob.set(wait: 1.minute).perform_later(self)
+  end
+end