Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/csat_survey_response.rb

@@ -0,0 +1,43 @@
+# == Schema Information
+#
+# Table name: csat_survey_responses
+#
+#  id                :bigint           not null, primary key
+#  feedback_message  :text
+#  rating            :integer          not null
+#  created_at        :datetime         not null
+#  updated_at        :datetime         not null
+#  account_id        :bigint           not null
+#  assigned_agent_id :bigint
+#  contact_id        :bigint           not null
+#  conversation_id   :bigint           not null
+#  message_id        :bigint           not null
+#
+# Indexes
+#
+#  index_csat_survey_responses_on_account_id         (account_id)
+#  index_csat_survey_responses_on_assigned_agent_id  (assigned_agent_id)
+#  index_csat_survey_responses_on_contact_id         (contact_id)
+#  index_csat_survey_responses_on_conversation_id    (conversation_id)
+#  index_csat_survey_responses_on_message_id         (message_id) UNIQUE
+#
+class CsatSurveyResponse < ApplicationRecord
+  belongs_to :account
+  belongs_to :conversation
+  belongs_to :contact
+  belongs_to :message
+  belongs_to :assigned_agent, class_name: 'User', optional: true, inverse_of: :csat_survey_responses
+  belongs_to :review_notes_updated_by, class_name: 'User', optional: true
+
+  validates :rating, presence: true, inclusion: { in: [1, 2, 3, 4, 5] }
+  validates :account_id, presence: true
+  validates :contact_id, presence: true
+  validates :conversation_id, presence: true
+
+  scope :filter_by_created_at, ->(range) { where(created_at: range) if range.present? }
+  scope :filter_by_assigned_agent_id, ->(user_ids) { where(assigned_agent_id: user_ids) if user_ids.present? }
+  scope :filter_by_inbox_id, ->(inbox_id) { joins(:conversation).where(conversations: { inbox_id: inbox_id }) if inbox_id.present? }
+  scope :filter_by_team_id, ->(team_id) { joins(:conversation).where(conversations: { team_id: team_id }) if team_id.present? }
+  # filter by rating value
+  scope :filter_by_rating, ->(rating) { where(rating: rating) if rating.present? }
+end