Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/concerns/sso_authenticatable.rb

@@ -0,0 +1,32 @@
+module SsoAuthenticatable
+  extend ActiveSupport::Concern
+
+  def generate_sso_auth_token
+    token = SecureRandom.hex(32)
+    ::Redis::Alfred.setex(sso_token_key(token), true, 5.minutes)
+    token
+  end
+
+  def invalidate_sso_auth_token(token)
+    ::Redis::Alfred.delete(sso_token_key(token))
+  end
+
+  def valid_sso_auth_token?(token)
+    ::Redis::Alfred.get(sso_token_key(token)).present?
+  end
+
+  def generate_sso_link
+    encoded_email = ERB::Util.url_encode(email)
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/login?email=#{encoded_email}&sso_auth_token=#{generate_sso_auth_token}"
+  end
+
+  def generate_sso_link_with_impersonation
+    "#{generate_sso_link}&impersonation=true"
+  end
+
+  private
+
+  def sso_token_key(token)
+    format(::Redis::RedisKeys::USER_SSO_AUTH_TOKEN, user_id: id, token: token)
+  end
+end