Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/concerns/reportable.rb

@@ -0,0 +1,9 @@
+# frozen_string_literal: true
+
+module Reportable
+  extend ActiveSupport::Concern
+
+  included do
+    has_many :reporting_events, dependent: :destroy
+  end
+end