Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/concerns/pubsubable.rb

@@ -0,0 +1,26 @@
+# frozen_string_literal: true
+
+module Pubsubable
+  extend ActiveSupport::Concern
+
+  included do
+    # Used by the actionCable/PubSub Service we use for real time communications
+    has_secure_token :pubsub_token
+    before_save :rotate_pubsub_token
+  end
+
+  def rotate_pubsub_token
+    # ATM we are only rotating the token if the user is changing their password
+    return unless is_a?(User)
+
+    # Using the class method to avoid the extra Save
+    # TODO: Should we do this on signin ?
+    self.pubsub_token = self.class.generate_unique_secure_token if will_save_change_to_encrypted_password?
+  end
+
+  def pubsub_token
+    # backfills tokens for existing records
+    regenerate_pubsub_token if self[:pubsub_token].blank? && persisted?
+    self[:pubsub_token]
+  end
+end