Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/concerns/labelable.rb

@@ -0,0 +1,19 @@
+module Labelable
+  extend ActiveSupport::Concern
+
+  included do
+    acts_as_taggable_on :labels
+  end
+
+  def update_labels(labels = nil)
+    update!(label_list: labels)
+  end
+
+  def add_labels(new_labels = nil)
+    return if new_labels.blank?
+
+    new_labels = Array(new_labels) # Make sure new_labels is an array
+    combined_labels = labels + new_labels
+    update!(label_list: combined_labels)
+  end
+end