Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/concerns/featurable.rb

@@ -0,0 +1,71 @@
+module Featurable
+  extend ActiveSupport::Concern
+
+  QUERY_MODE = {
+    flag_query_mode: :bit_operator,
+    check_for_column: false
+  }.freeze
+
+  FEATURE_LIST = YAML.safe_load(Rails.root.join('config/features.yml').read).freeze
+
+  FEATURES = FEATURE_LIST.each_with_object({}) do |feature, result|
+    result[result.keys.size + 1] = "feature_#{feature['name']}".to_sym
+  end
+
+  included do
+    include FlagShihTzu
+    has_flags FEATURES.merge(column: 'feature_flags').merge(QUERY_MODE)
+
+    before_create :enable_default_features
+  end
+
+  def enable_features(*names)
+    names.each do |name|
+      send("feature_#{name}=", true)
+    end
+  end
+
+  def enable_features!(*names)
+    enable_features(*names)
+    save
+  end
+
+  def disable_features(*names)
+    names.each do |name|
+      send("feature_#{name}=", false)
+    end
+  end
+
+  def disable_features!(*names)
+    disable_features(*names)
+    save
+  end
+
+  def feature_enabled?(name)
+    send("feature_#{name}?")
+  end
+
+  def all_features
+    FEATURE_LIST.pluck('name').index_with do |feature_name|
+      feature_enabled?(feature_name)
+    end
+  end
+
+  def enabled_features
+    all_features.select { |_feature, enabled| enabled == true }
+  end
+
+  def disabled_features
+    all_features.select { |_feature, enabled| enabled == false }
+  end
+
+  private
+
+  def enable_default_features
+    config = InstallationConfig.find_by(name: 'ACCOUNT_LEVEL_FEATURE_DEFAULTS')
+    return true if config.blank?
+
+    features_to_enabled = config.value.select { |f| f[:enabled] }.pluck(:name)
+    enable_features(*features_to_enabled)
+  end
+end