Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/concerns/channelable.rb

@@ -0,0 +1,13 @@
+module Channelable
+  extend ActiveSupport::Concern
+  included do
+    validates :account_id, presence: true
+    belongs_to :account
+    has_one :inbox, as: :channel, dependent: :destroy_async, touch: true
+    after_update :create_audit_log_entry
+  end
+
+  def create_audit_log_entry; end
+end
+
+Channelable.prepend_mod_with('Channelable')