Restructure omni services and add Chatwoot research snapshot

2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
--- a/research/chatwoot/app/models/channel/web_widget.rb
+++ b/research/chatwoot/app/models/channel/web_widget.rb
@@ -0,0 +1,108 @@
+# == Schema Information
+#
+# Table name: channel_web_widgets
+#
+#  id                    :integer          not null, primary key
+#  allowed_domains       :text             default("")
+#  continuity_via_email  :boolean          default(TRUE), not null
+#  feature_flags         :integer          default(7), not null
+#  hmac_mandatory        :boolean          default(FALSE)
+#  hmac_token            :string
+#  pre_chat_form_enabled :boolean          default(FALSE)
+#  pre_chat_form_options :jsonb
+#  reply_time            :integer          default("in_a_few_minutes")
+#  website_token         :string
+#  website_url           :string
+#  welcome_tagline       :string
+#  welcome_title         :string
+#  widget_color          :string           default("#1f93ff")
+#  created_at            :datetime         not null
+#  updated_at            :datetime         not null
+#  account_id            :integer
+#
+# Indexes
+#
+#  index_channel_web_widgets_on_hmac_token     (hmac_token) UNIQUE
+#  index_channel_web_widgets_on_website_token  (website_token) UNIQUE
+#
+
+class Channel::WebWidget < ApplicationRecord
+  include Channelable
+  include FlagShihTzu
+
+  self.table_name = 'channel_web_widgets'
+  EDITABLE_ATTRS = [:website_url, :widget_color, :welcome_title, :welcome_tagline, :reply_time, :pre_chat_form_enabled,
+                    :continuity_via_email, :hmac_mandatory, :allowed_domains,
+                    { pre_chat_form_options: [:pre_chat_message, :require_email,
+                                              { pre_chat_fields:
+                                                [:field_type, :label, :placeholder, :name, :enabled, :type, :enabled, :required,
+                                                 :locale, { values: [] }, :regex_pattern, :regex_cue] }] },
+                    { selected_feature_flags: [] }].freeze
+
+  before_validation :validate_pre_chat_options
+  validates :website_url, presence: true
+  validates :widget_color, presence: true
+  has_many :portals, foreign_key: 'channel_web_widget_id', dependent: :nullify, inverse_of: :channel_web_widget
+
+  has_secure_token :website_token
+  has_secure_token :hmac_token
+
+  has_flags 1 => :attachments,
+            2 => :emoji_picker,
+            3 => :end_conversation,
+            4 => :use_inbox_avatar_for_bot,
+            :column => 'feature_flags',
+            :check_for_column => false
+
+  enum reply_time: { in_a_few_minutes: 0, in_a_few_hours: 1, in_a_day: 2 }
+
+  def name
+    'Website'
+  end
+
+  def web_widget_script
+    "
+    <script>
+      (function(d,t) {
+        var BASE_URL=\"#{ENV.fetch('FRONTEND_URL', '')}\";
+        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
+        g.src=BASE_URL+\"/packs/js/sdk.js\";
+        g.async = true;
+        s.parentNode.insertBefore(g,s);
+        g.onload=function(){
+          window.chatwootSDK.run({
+            websiteToken: '#{website_token}',
+            baseUrl: BASE_URL
+          })
+        }
+      })(document,\"script\");
+    </script>
+    "
+  end
+
+  def validate_pre_chat_options
+    return if pre_chat_form_options.with_indifferent_access['pre_chat_fields'].present?
+
+    self.pre_chat_form_options = {
+      pre_chat_message: 'Share your queries or comments here.',
+      pre_chat_fields: [
+        {
+          'field_type': 'standard', 'label': 'Email Id', 'name': 'emailAddress', 'type': 'email', 'required': true, 'enabled': false
+        },
+        {
+          'field_type': 'standard', 'label': 'Full name', 'name': 'fullName', 'type': 'text', 'required': false, 'enabled': false
+        },
+        {
+          'field_type': 'standard', 'label': 'Phone number', 'name': 'phoneNumber', 'type': 'text', 'required': false, 'enabled': false
+        }
+      ]
+    }
+  end
+
+  def create_contact_inbox(additional_attributes = {})
+    ::ContactInboxWithContactBuilder.new({
+                                           inbox: inbox,
+                                           contact_attributes: { additional_attributes: additional_attributes }
+                                         }).perform
+  end
+end