Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/automation_rule.rb

@@ -0,0 +1,109 @@
+# == Schema Information
+#
+# Table name: automation_rules
+#
+#  id          :bigint           not null, primary key
+#  actions     :jsonb            not null
+#  active      :boolean          default(TRUE), not null
+#  conditions  :jsonb            not null
+#  description :text
+#  event_name  :string           not null
+#  name        :string           not null
+#  created_at  :datetime         not null
+#  updated_at  :datetime         not null
+#  account_id  :bigint           not null
+#
+# Indexes
+#
+#  index_automation_rules_on_account_id  (account_id)
+#
+class AutomationRule < ApplicationRecord
+  include Rails.application.routes.url_helpers
+  include Reauthorizable
+
+  belongs_to :account
+  has_many_attached :files
+
+  validate :json_conditions_format
+  validate :json_actions_format
+  validate :query_operator_presence
+  validate :query_operator_value
+  validates :account_id, presence: true
+
+  after_update_commit :reauthorized!, if: -> { saved_change_to_conditions? }
+
+  scope :active, -> { where(active: true) }
+
+  def conditions_attributes
+    %w[content email country_code status message_type browser_language assignee_id team_id referer city company inbox_id
+       mail_subject phone_number priority conversation_language labels]
+  end
+
+  def actions_attributes
+    %w[send_message add_label remove_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation
+       send_attachment change_status resolve_conversation open_conversation pending_conversation snooze_conversation change_priority
+       send_email_transcript add_private_note].freeze
+  end
+
+  def file_base_data
+    files.map do |file|
+      {
+        id: file.id,
+        automation_rule_id: id,
+        file_type: file.content_type,
+        account_id: account_id,
+        file_url: url_for(file),
+        blob_id: file.blob_id,
+        filename: file.filename.to_s
+      }
+    end
+  end
+
+  private
+
+  def json_conditions_format
+    return if conditions.blank?
+
+    attributes = conditions.map { |obj, _| obj['attribute_key'] }
+    conditions = attributes - conditions_attributes
+    conditions -= account.custom_attribute_definitions.pluck(:attribute_key)
+    errors.add(:conditions, "Automation conditions #{conditions.join(',')} not supported.") if conditions.any?
+  end
+
+  def json_actions_format
+    return if actions.blank?
+
+    attributes = actions.map { |obj, _| obj['action_name'] }
+    actions = attributes - actions_attributes
+
+    errors.add(:actions, "Automation actions #{actions.join(',')} not supported.") if actions.any?
+  end
+
+  def query_operator_presence
+    return if conditions.blank?
+
+    operators = conditions.select { |obj, _| obj['query_operator'].nil? }
+    errors.add(:conditions, 'Automation conditions should have query operator.') if operators.length > 1
+  end
+
+  # This validation ensures logical operators are being used correctly in automation conditions.
+  # And we don't push any unsanitized query operators to the database.
+  def query_operator_value
+    conditions.each do |obj|
+      validate_single_condition(obj)
+    end
+  end
+
+  def validate_single_condition(condition)
+    query_operator = condition['query_operator']
+
+    return if query_operator.nil?
+    return if query_operator.empty?
+
+    operator = query_operator.upcase
+    errors.add(:conditions, 'Query operator must be either "AND" or "OR"') unless %w[AND OR].include?(operator)
+  end
+end
+
+AutomationRule.include_mod_with('Audit::AutomationRule')
+AutomationRule.prepend_mod_with('AutomationRule')