Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/agent_bot_inbox.rb

@@ -0,0 +1,29 @@
+# == Schema Information
+#
+# Table name: agent_bot_inboxes
+#
+#  id           :bigint           not null, primary key
+#  status       :integer          default("active")
+#  created_at   :datetime         not null
+#  updated_at   :datetime         not null
+#  account_id   :integer
+#  agent_bot_id :integer
+#  inbox_id     :integer
+#
+
+class AgentBotInbox < ApplicationRecord
+  validates :inbox_id, presence: true
+  validates :agent_bot_id, presence: true
+  before_validation :ensure_account_id
+
+  belongs_to :inbox
+  belongs_to :agent_bot
+  belongs_to :account
+  enum status: { active: 0, inactive: 1 }
+
+  private
+
+  def ensure_account_id
+    self.account_id = inbox&.account_id
+  end
+end