Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/models/agent_bot.rb

@@ -0,0 +1,65 @@
+# == Schema Information
+#
+# Table name: agent_bots
+#
+#  id           :bigint           not null, primary key
+#  bot_config   :jsonb
+#  bot_type     :integer          default("webhook")
+#  description  :string
+#  name         :string
+#  outgoing_url :string
+#  created_at   :datetime         not null
+#  updated_at   :datetime         not null
+#  account_id   :bigint
+#
+# Indexes
+#
+#  index_agent_bots_on_account_id  (account_id)
+#
+
+class AgentBot < ApplicationRecord
+  include AccessTokenable
+  include Avatarable
+
+  scope :accessible_to, lambda { |account|
+    account_id = account&.id
+    where(account_id: [nil, account_id])
+  }
+
+  has_many :agent_bot_inboxes, dependent: :destroy_async
+  has_many :inboxes, through: :agent_bot_inboxes
+  has_many :messages, as: :sender, dependent: :nullify
+  has_many :assigned_conversations, class_name: 'Conversation',
+                                    foreign_key: :assignee_agent_bot_id,
+                                    dependent: :nullify,
+                                    inverse_of: :assignee_agent_bot
+  belongs_to :account, optional: true
+  enum bot_type: { webhook: 0 }
+
+  validates :outgoing_url, length: { maximum: Limits::URL_LENGTH_LIMIT }
+
+  def available_name
+    name
+  end
+
+  def push_event_data(inbox = nil)
+    {
+      id: id,
+      name: name,
+      avatar_url: avatar_url || inbox&.avatar_url,
+      type: 'agent_bot'
+    }
+  end
+
+  def webhook_data
+    {
+      id: id,
+      name: name,
+      type: 'agent_bot'
+    }
+  end
+
+  def system_bot?
+    account.nil?
+  end
+end