Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/mailers/team_notifications/automation_notification_mailer.rb

@@ -0,0 +1,34 @@
+class TeamNotifications::AutomationNotificationMailer < ApplicationMailer
+  def conversation_creation(conversation, team, message)
+    return unless smtp_config_set_or_development?
+
+    @agents = team.team_members
+    @conversation = conversation
+    @custom_message = message
+    @action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
+
+    send_an_email_to_team
+  end
+
+  private
+
+  def send_an_email_to_team
+    subject = 'This email has been sent via automation rule actions.'
+    @action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
+    @agent_emails = @agents.collect(&:user).pluck(:email)
+    send_mail_with_liquid(to: @agent_emails, subject: subject) and return
+  end
+
+  def liquid_droppables
+    super.merge!({
+                   conversation: @conversation,
+                   inbox: @conversation.inbox
+                 })
+  end
+
+  def liquid_locals
+    super.merge!({
+                   custom_message: @custom_message
+                 })
+  end
+end