Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/mailers/administrator_notifications/account_compliance_mailer.rb

@@ -0,0 +1,52 @@
+class AdministratorNotifications::AccountComplianceMailer < AdministratorNotifications::BaseMailer
+  def account_deleted(account)
+    return if instance_admin_email.blank?
+
+    subject = subject_for(account)
+    meta = build_meta(account)
+
+    send_notification(subject, to: instance_admin_email, meta: meta)
+  end
+
+  private
+
+  def build_meta(account)
+    deleted_users = params[:soft_deleted_users] || []
+
+    user_info_list = deleted_users.map do |user|
+      {
+        'user_id' => user[:id].to_s,
+        'user_email' => user[:original_email].to_s
+      }
+    end
+
+    {
+      'instance_url' => instance_url,
+      'account_id' => account.id,
+      'account_name' => account.name,
+      'deleted_at' => format_time(Time.current.iso8601),
+      'deletion_reason' => account.custom_attributes['marked_for_deletion_reason'] || 'not specified',
+      'marked_for_deletion_at' => format_time(account.custom_attributes['marked_for_deletion_at']),
+      'soft_deleted_users' => user_info_list,
+      'deleted_user_count' => user_info_list.size
+    }
+  end
+
+  def format_time(time_string)
+    return 'not specified' if time_string.blank?
+
+    Time.zone.parse(time_string).strftime('%B %d, %Y %H:%M:%S %Z')
+  end
+
+  def subject_for(account)
+    "Account Deletion Notice for #{account.id} - #{account.name}"
+  end
+
+  def instance_admin_email
+    GlobalConfig.get('CHATWOOT_INSTANCE_ADMIN_EMAIL')['CHATWOOT_INSTANCE_ADMIN_EMAIL']
+  end
+
+  def instance_url
+    ENV.fetch('FRONTEND_URL', 'not available')
+  end
+end

research/chatwoot/app/mailers/administrator_notifications/account_notification_mailer.rb

@@ -0,0 +1,70 @@
+class AdministratorNotifications::AccountNotificationMailer < AdministratorNotifications::BaseMailer
+  def account_deletion_user_initiated(account, reason)
+    subject = 'Your Chatwoot account deletion has been scheduled'
+    action_url = settings_url('general')
+    meta = {
+      'account_name' => account.name,
+      'deletion_date' => format_deletion_date(account.custom_attributes['marked_for_deletion_at']),
+      'reason' => reason
+    }
+
+    send_notification(subject, action_url: action_url, meta: meta)
+  end
+
+  def account_deletion_for_inactivity(account, reason)
+    subject = 'Your Chatwoot account is scheduled for deletion due to inactivity'
+    action_url = settings_url('general')
+    meta = {
+      'account_name' => account.name,
+      'deletion_date' => format_deletion_date(account.custom_attributes['marked_for_deletion_at']),
+      'reason' => reason
+    }
+
+    send_notification(subject, action_url: action_url, meta: meta)
+  end
+
+  def contact_import_complete(resource)
+    subject = 'Contact Import Completed'
+
+    action_url = if resource.failed_records.attached?
+                   Rails.application.routes.url_helpers.rails_blob_url(resource.failed_records)
+                 else
+                   "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{resource.account.id}/contacts"
+                 end
+
+    meta = {
+      'failed_contacts' => resource.total_records - resource.processed_records,
+      'imported_contacts' => resource.processed_records
+    }
+
+    send_notification(subject, action_url: action_url, meta: meta)
+  end
+
+  def contact_import_failed
+    subject = 'Contact Import Failed'
+    send_notification(subject)
+  end
+
+  def contact_export_complete(file_url, email_to)
+    subject = "Your contact's export file is available to download."
+    send_notification(subject, to: email_to, action_url: file_url)
+  end
+
+  def automation_rule_disabled(rule)
+    subject = 'Automation rule disabled due to validation errors.'
+    action_url = settings_url('automation/list')
+    meta = { 'rule_name' => rule.name }
+
+    send_notification(subject, action_url: action_url, meta: meta)
+  end
+
+  private
+
+  def format_deletion_date(deletion_date_str)
+    return 'Unknown' if deletion_date_str.blank?
+
+    Time.zone.parse(deletion_date_str).strftime('%B %d, %Y')
+  rescue StandardError
+    'Unknown'
+  end
+end

research/chatwoot/app/mailers/administrator_notifications/base_mailer.rb

@@ -0,0 +1,31 @@
+class AdministratorNotifications::BaseMailer < ApplicationMailer
+  # Common method to check SMTP configuration and send mail with liquid
+  def send_notification(subject, to: nil, action_url: nil, meta: {})
+    return unless smtp_config_set_or_development?
+
+    @action_url = action_url
+    @meta = meta || {}
+
+    send_mail_with_liquid(to: to || admin_emails, subject: subject) and return
+  end
+
+  # Helper method to generate inbox URL
+  def inbox_url(inbox)
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{Current.account.id}/settings/inboxes/#{inbox.id}"
+  end
+
+  # Helper method to generate settings URL
+  def settings_url(section)
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{Current.account.id}/settings/#{section}"
+  end
+
+  private
+
+  def admin_emails
+    Current.account.administrators.pluck(:email)
+  end
+
+  def liquid_locals
+    super.merge({ meta: @meta })
+  end
+end

research/chatwoot/app/mailers/administrator_notifications/channel_notifications_mailer.rb

@@ -0,0 +1,26 @@
+class AdministratorNotifications::ChannelNotificationsMailer < AdministratorNotifications::BaseMailer
+  def facebook_disconnect(inbox)
+    subject = 'Your Facebook page connection has expired'
+    send_notification(subject, action_url: inbox_url(inbox))
+  end
+
+  def instagram_disconnect(inbox)
+    subject = 'Your Instagram connection has expired'
+    send_notification(subject, action_url: inbox_url(inbox))
+  end
+
+  def tiktok_disconnect(inbox)
+    subject = 'Your TikTok connection has expired'
+    send_notification(subject, action_url: inbox_url(inbox))
+  end
+
+  def whatsapp_disconnect(inbox)
+    subject = 'Your Whatsapp connection has expired'
+    send_notification(subject, action_url: inbox_url(inbox))
+  end
+
+  def email_disconnect(inbox)
+    subject = 'Your email inbox has been disconnected. Please update the credentials for SMTP/IMAP'
+    send_notification(subject, action_url: inbox_url(inbox))
+  end
+end

research/chatwoot/app/mailers/administrator_notifications/integrations_notification_mailer.rb

@@ -0,0 +1,12 @@
+class AdministratorNotifications::IntegrationsNotificationMailer < AdministratorNotifications::BaseMailer
+  def slack_disconnect
+    subject = 'Your Slack integration has expired'
+    action_url = settings_url('integrations/slack')
+    send_notification(subject, action_url: action_url)
+  end
+
+  def dialogflow_disconnect
+    subject = 'Your Dialogflow integration was disconnected'
+    send_notification(subject)
+  end
+end