Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/jobs/webhooks/tiktok_events_job.rb

@@ -0,0 +1,69 @@
+# https://business-api.tiktok.com/portal/docs?id=1832190670631937
+class Webhooks::TiktokEventsJob < MutexApplicationJob
+  queue_as :default
+  retry_on LockAcquisitionError, wait: 2.seconds, attempts: 8
+
+  SUPPORTED_EVENTS = [:im_send_msg, :im_receive_msg, :im_mark_read_msg].freeze
+
+  def perform(event)
+    @event = event.with_indifferent_access
+
+    return if channel_is_inactive?
+
+    key = format(::Redis::Alfred::TIKTOK_MESSAGE_MUTEX, business_id: business_id, conversation_id: conversation_id)
+    with_lock(key, 10.seconds) do
+      process_event
+    end
+  end
+
+  private
+
+  def channel_is_inactive?
+    return true if channel.blank?
+    return true unless channel.account.active?
+
+    false
+  end
+
+  def process_event
+    return if event_name.blank? || channel.blank?
+
+    send(event_name)
+  end
+
+  def event_name
+    @event_name ||= SUPPORTED_EVENTS.include?(@event[:event].to_sym) ? @event[:event] : nil
+  end
+
+  def business_id
+    @business_id ||= @event[:user_openid]
+  end
+
+  def content
+    @content ||= JSON.parse(@event[:content]).deep_symbolize_keys
+  end
+
+  def conversation_id
+    @conversation_id ||= content[:conversation_id]
+  end
+
+  def channel
+    @channel ||= Channel::Tiktok.find_by(business_id: business_id)
+  end
+
+  # Receive real-time notifications if you send a message to a user.
+  def im_send_msg
+    # This can be either an echo message or a message sent directly via tiktok application
+    ::Tiktok::MessageService.new(channel: channel, content: content, outgoing_echo: true).perform
+  end
+
+  # Receive real-time notifications if a user outside the European Economic Area (EEA), Switzerland, or the UK sends a message to you.
+  def im_receive_msg
+    ::Tiktok::MessageService.new(channel: channel, content: content).perform
+  end
+
+  # Receive real-time notifications when a Personal Account user marks all messages in a session as read.
+  def im_mark_read_msg
+    ::Tiktok::ReadStatusService.new(channel: channel, content: content).perform
+  end
+end