Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/jobs/webhooks/telegram_events_job.rb

@@ -0,0 +1,44 @@
+class Webhooks::TelegramEventsJob < ApplicationJob
+  queue_as :default
+
+  def perform(params = {})
+    return unless params[:bot_token]
+
+    channel = Channel::Telegram.find_by(bot_token: params[:bot_token])
+
+    if channel_is_inactive?(channel)
+      log_inactive_channel(channel, params)
+      return
+    end
+
+    process_event_params(channel, params)
+  end
+
+  private
+
+  def channel_is_inactive?(channel)
+    return true if channel.blank?
+    return true unless channel.account.active?
+
+    false
+  end
+
+  def log_inactive_channel(channel, params)
+    message = if channel&.id
+                "Account #{channel.account.id} is not active for channel #{channel.id}"
+              else
+                "Channel not found for bot_token: #{params[:bot_token]}"
+              end
+    Rails.logger.warn("Telegram event discarded: #{message}")
+  end
+
+  def process_event_params(channel, params)
+    return unless params[:telegram]
+
+    if params.dig(:telegram, :edited_message).present? || params.dig(:telegram, :edited_business_message).present?
+      Telegram::UpdateMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform
+    else
+      Telegram::IncomingMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform
+    end
+  end
+end