Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/jobs/webhooks/sms_events_job.rb

@@ -0,0 +1,28 @@
+class Webhooks::SmsEventsJob < ApplicationJob
+  queue_as :default
+
+  SUPPORTED_EVENTS = %w[message-received message-delivered message-failed].freeze
+
+  def perform(params = {})
+    return unless SUPPORTED_EVENTS.include?(params[:type])
+
+    channel = Channel::Sms.find_by(phone_number: params[:to])
+    return unless channel
+
+    process_event_params(channel, params)
+  end
+
+  private
+
+  def process_event_params(channel, params)
+    if delivery_event?(params)
+      Sms::DeliveryStatusService.new(channel: channel, params: params[:message].with_indifferent_access).perform
+    else
+      Sms::IncomingMessageService.new(inbox: channel.inbox, params: params[:message].with_indifferent_access).perform
+    end
+  end
+
+  def delivery_event?(params)
+    params[:type] == 'message-delivered' || params[:type] == 'message-failed'
+  end
+end